Patient Service Rep - PP1

Site: Shaughnessy-Kaplan Rehabilitation Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake computerized registration scheduling of patients and verifying the individuals insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge teaching and professional involvement and outpatient center marketing and community involvement for Advanced Patient Service Representative role.

Does this position require Patient Care
Yes

Essential Functions
-Support is provided to other center team members by answering phones assisting customers and fulfilling any cross trained responsibilities.

-Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.

-Scheduling status is maintained daily and potential problems are addressed with corrective actions.

-Patient pre-registration registration insurance verification and scheduling are completed per center standards.

-Patients are greeted assisted and appropriate staff notified of patient arrival.

-Administrative duties such as answering the phone confirming appointments supporting insurance requirements processes photocopying typing faxing inventory of supplies sorting mail and handling other administrative duties are completed per center guidelines.

-Medical record setup maintenance and discharge are completed per center guidelines in a timely manner.

-Monthly patient satisfaction questionnaires are processed for current patients according to center standards.

-Customer service delivery is carried out to achieve stated goals.

-Additional department organization or network activities are completed per established objectives.

-Spaulding Rehabilitation Organizational Values of Innovation Collaboration Accountability Respect and Excellence are upheld.

-Additional Responsibilities for an Advanced Patient Service Representative.

-Annual requirements of completing 6 initiatives as described in the administrative ladder application.

EducationHigh School Diploma or Equivalent required and Associates Degree Related Field of Study preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceTwo years experience in a medical/physicians office setting and/or experience with insurance benefits. 2-3 years preferredKnowledge Skills and Abilities- Required. - Computer proficiency required. - Microsoft office applications preferred with ability to learn new software. - Preferred. - Highly developed communications and interpersonal skills working with diverse population. - Work independently be self-directed and contribute as a member of a team. - Anticipates challenges and develops and implements strategies for addressing them. - High level of service delivery. - Demonstrate initiative with ability to prioritize work meet deadlines and adapt to changing situations. - Attention to detail.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

4 Community Road

40

Regular

Day (United States of America)

Shaughnessy-Kaplan Rehabilitation Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework