Passenger Service Supervisor - PNS Airport

LEADING SMOOTH SKIES FOR EVERY TRAVELER- PASSENGER SERVICE SUPERVISOR WANTED!

The Passenger Service Supervisor leads and supports a team of customer service agents to ensure efficient passenger operations exceptional service and compliance with airline policies and safety standards.

WHAT ITS LIKE TO WORK AS A PASSENGER SERVICE SUPERVISOR

• Supervise daily operations to ensure high-quality passenger assistance
• Monitor and coach passenger service agents to improve performance
• Address and resolve escalated customer complaints effectively
• Train and mentor staff on best practices and airport procedures
• Ensure compliance with airline and airport policies and service standards
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

WHY WORK FOR PRIMEFLIGHT

• Enjoy benefits like 401(k) with matching health dental vision and life insurance paid time off growth opportunities and more (*part-time benefits may vary)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world we offer opportunities for career progression
• Enjoy a competitive pay scale

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued drivers license with an acceptable driving record
• Communicate effectively in English (reading writing speaking)
• 1 year of customer service supervisory experience
• Ability to access and interpret information in print and electronically including the use of electronic devices including IPads/Tablets Computers and Mobile Devices
• Effectively communicate with colleagues and clients both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push pull
• May need to crawl and crouch at times in confined tight spaces
• May need to bend stretch squat kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms wrists hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

Required Experience:

Manager