Director of Support & Test Engineering
Director of Support & Test Engineering
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Job Description
Internet Job Listing
Employer
Wise Systems Inc.
Job Title
Director of Support &Test Engineering
Job Requisition
20139.13.8
Job Location
Cambridge Massachusetts
Job Duties
- Oversees the strategic direction development and operational execution of the support and QA functions.
- Ensuring product reliability customer satisfaction and the continuous enhancement of service delivery standards. Setting the vision strategy and leadership for customer and partner support incident response cross-functional team collaboration and technological innovations to achieve excellence in support and QA operations.
- Works closely with the executive leadership to ensure the prioritization of company goals and reports directly to the Chief Technology Officer.
- Key contact for customer and partners for all matters related to support.
- Lead the strategic planning and execution of Support and QA initiatives aligning with company objectives and customer expectations.
- Provide oversight for the Support and QA teams including On-call Manual Testing Automation Testing Level 1 and Level 2 Support and Product Innovation teams.
- Serve as the Incident Commander for Severity 1 issues overseeing the resolution process risk mitigation and ensuring minimal impact on customer experience and business operations.
- Establish and oversee a comprehensive QA strategy ensuring product performance reliability and scalability.
- Lead and manage GenAI initiatives encompassing the development of internal tools and the creation of innovative products for customers.
- Lead mentor and develop diverse teams fostering an environment of innovation collaboration and continuous improvement.
- Focus on advancing junior members to senior positions over time.
- Collaborate with senior executives stakeholders and customers to ensure alignment with business goals and customer needs.
- Communicate complex technical issues to non-technical stakeholders effectively.
- Demonstrate proven ability to lead and manage support and QA functions driving operational excellence and technological innovation.
5% domestic (U.S.) travel is required.
Telecommuting permitted up to 100%.
Job Requirements
Employer will accept a Bachelors degree (or foreign equivalent) in Computer Science or related field and 3 years of experience in the job offered or in a Director of Support & Test Engineering-related occupation. Position requires demonstrable experience in the following:
- Demonstrating success in developing and implementing high-level API tools/scripts integrations and aiding significant migrations showcasing expertise in technological adaptation and solution deployment.
- Demonstrating familiarity with JavaScript and Locust (Python).
- Demonstrating expertise in Python AWS SQL and Serverless Architecture.
- Managing Severity 1 issues with exceptional problem-solving skills and the ability to work under high pressure.
- Demonstrating comprehensive knowledge in setting up and managing QA pipelines ensuring product quality and performance.
- Demonstrating strong organizational and program management skills capable of leading multiple teams and large-scale projects simultaneously to successful completion.
- Demonstrating exceptional ability in strategic vision planning and execution ensuring alignment with engineering department goals and customer needs.
5% domestic (U.S.) travel is required.
Telecommuting permitted up to 100%.
Contact Instructions
To apply please email resume to job code20139.13.8.
Required Experience:
Manager
Employment Type
Full-Time
