Call Center Representative

Location: Phoenix AZ (In-Office)

Type: Full-time

Compensation: Competitive hourly performance-based bonus

Experience Level: Entry-level to early-career sales

About AllStar Services

At Allstar Services were redefining the roofing and exterior remodeling industry with fast-paced growth and high-impact opportunities. Backed by Morgan Stanley Capital Partners we operate a national portfolio of top-performing residential and commercial roofing companies delivering best-in-class solutions to homeowners and businesses across the U.S.

Were built for momentum and innovation thriving in a high-energy environment where big moves happen fast. With rapid expansion evolving projects and the chance to be part of something scaling at an incredible pace Allstar Services is where you can gain valuable experience in a dynamic industry.

About the Role

Were building a modern efficient Lead Response Center to support one of the fastest-growing residential roofing platforms in the country. As a Lead Response Specialist youll be the first point of contact for homeowners interested in roof replacements or inspections - helping turn that first contact into a scheduled appointment for our sales team.

This role is ideal for someone who enjoys connecting with people moving with urgency and being part of a team. Youll use clear scripts proven tools and strong support to drive results - no guesswork no cold calling no pressure to close a sale.

What Youll Do

• Respond quickly and professionally to new homeowner leads via phone text and email - we aim to follow up in under a minute

• Use scripts and checklists to guide conversations and qualify interest

• Schedule appointments that work for both the customer and our field teams

• Work within easy-to-use systems to track lead details update statuses and log outcomes

• Collaborate with teammates to keep lead flow organized and running smoothly

• Meet and exceed lead outreach targets like speed-to-lead and booked appointments

• Perform ad hoc duties as assigned and to support professional growth

• Receive coaching and feedback to keep improving and growing in the role

You Might Be a Fit If You...

• Enjoy fast-paced focused work where youre trusted to get things done

• Have experience in customer service hospitality retail or phone-based roles

• Are comfortable talking on the phone and using tools like calendars or calling and messaging platforms

• Want a role that builds confidence communication skills and opens doors to future growth

Relevant Skills & Traits

• Adaptability

• Excellent communications skills

• Teamwork

• Strong time management

• Computer literacy

• Roofing product knowledge (preferred but not )

Required Qualifications

• High school diploma or GED equivalent

• 1 years of work experience

• English-speaking

• Legal to work in the USA

Compensation & Perks:

• Base hourly pay regular performance bonuses based on results

• Medical dental and vision benefits after 60 days

• 401k life insurance paid time-off paid holidays and more as part of a robust benefits package

• Paid training clear expectations and real support from your team

• A growing company with opportunities to move into sales operations or leadership

If youre ready to grow with a team that values innovation and impact wed love to hear from you. Want to be at the center of our growth Join us.

Allstar Home Services seeks to safeguard its employees customers and others while conducting company business. Following a conditional offer of employment all applicants who are offered employment with Allstar will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Allstar Services Equal Employment Opportunity Policy.

Required Experience:

Unclear Seniority