Sr. Principal Marketing Quality Program Manager - CRM
Sr. Principal Marketing Quality Program Manager - CRM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 153600 - 230400
1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
The Sr. Principal Marketing Quality Program Managerserves as the critical link between the quality CRM and commercial teams to ensure timely identification escalation and resolution of product-related issues in the field. This role is responsible for managing all marketing-related aspects field corrective actions and the escalation of identified product investigations and coordinating marketing aspects of Corrective and Preventive Actions (CAPA). The Marketing Quality Program Manager ensures that commercial leadership and teams are fully informed of quality issues that may impact customers and facilitates product returns or investigations when necessary.At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. Were working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
The ideal candidate has strong cross-functional communication skills a solid understanding of quality systems and the ability to manage issue resolution in a fast-paced environment.
A Day in the Life:
The Sr. Principal Marketing Quality Program Manager begins the day prioritizing emails that may have arrived overnight from global partners and reviews any news releases regulatory site updates and field reports. Your day may involve Field Corrective Action (FCA) planning to help create modify and/or approve documents that will be used in a customer communication or may involve answering questions or referring queries to other FCA team members for an action in progress. Your day may include a CAPA triage board call where a product or system observation is discussed to determine if a CAPA needs to be opened which may result in an Issue Impact Assessment from the quality team which you will need to review and approve. You may need to brief commercial marketing leadership on product observations or issues and the process through the quality processes or on the outcome of a recent action and any remaining marketing responsibilities. An issue may need to be raised through the processes outlined below and you will attend those meetings representing marketing. You may need to help negotiate differences in opinion on wording field tasks or other deliverables bringing the voice of the customer and patient to the process. You may work with field teams or marketing teams to help leverage published quality documents and websites to draw differentiation between product reliability across the CRM universe. Theres an afternoon call with a physician who wants to understand the impact of patient management recommendations from a prior FCA and how devices are continuing to perform then you can catch up on your emails before heading home.
Responsibilities:
Serve as the primary liaison between the CRM and commercial regional and global marketing teams and the CRM quality team for all actions and activities including but not limited to:
CRM FCA planning and execution teams including FCA planning for revisions and follow-ups to initial actions (i.e. software updates)
CRM CAPA triage board understand and providing marketing input for identified product concerns entering the CAPA system
CRM Issue Escalation Forum (IEF) to manage marketing tasks associated with escalation processes and product problems reported from the field or complaint handling systems
CRM Quality OU review boards
Communicate quality concerns product holds or recalls to commercial teams in a clear timely and accurate manner
Assist with product returns or field data to support investigations of quality issues
Provide the voice of the customer voice of the field and voice of the patient as part of these processes and advocate for solutions that meet the needs of all stakeholders in these processes
Review comment and approve all Issue Impact Assessments (IIAs) for all CRM products or functional products that impact the CRM field (i.e. programmers accessories) as the representative of CRM and OU marketing
Liaise with the OU GM OU and iOU marketing VPs and commercial OU marketing teams as needed to prepare for and execute quality actions
Provide ongoing training or updates to commercial teams regarding quality processes and field issue reporting requirements
Liaise with geographic and region-led marketing leaders as needed to prepare for and execute quality actions globally
Develop customer-facing materials as needed in support of education around field quality activities
Meet with customers and field personnel in support of questions and support around field quality activities as needed and/or escalate these requests and coordinate a response from a subject matter expert for requests beyond marketing-level questions
Attend discuss and vote on proposed decisions/actions as a member of the cybersecurity CAPA board
Must Have:
Bachelors degree in a related field (Engineering Life Sciences Business or similar)
7 years of experience in marketing quality and/or field support roles within the medical device healthcare or life sciences industry to leverage in discussions and decision-making
Product knowledge across CRM devices and services
Nice to Have:
Strong communication and interpersonal skills with the ability to effectively engage both technical and commercial teams
Excellent organizational and problem-solving abilities
Extensive clinical field marketing experience
Ability to manage multiple priorities in a fast-paced cross-functional environment
Experience managing Field Corrective Actions product escalations and CAPA processes
Experience with CRM systems complaint handling tools and document management systems is a plus.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Manager
Employment Type
Full-Time
