Associate Customer Care Professional, Bank
Associate Customer Care Professional, Bank
Posted on :
12-07-2025
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1 Vacancy
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Job Description
Primary responsibility is to provide unparalleled service to members prospects and Thrivent Financial for Lutheran affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs.
This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone.
Job Responsibilities and Duties
- Handle sensitive telephone communications with callers which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.
- Manage member accounts in a prompt efficient manner providing correct thorough responses to needs and requests.
- Open new accounts for new and existing members.
- Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
- Educate callers on benefits features and applicable solutions to promote first call resolution.
- Responsible for keeping current on product offerings new marketing pieces and changes to policies/procedures.
- Process financial transactions efficiently and accurately.
Job Qualifications
- High school diploma required. College degree preferred.
- 1-3 years prior customer service or financial service industry experience.
- Sales experience preferred.
Other Critical Factors
- Must be able to work the hours of 8:00 am - 4:30 pm CT for the duration of training (2-3 months) and 9:35 am - 6:05 pm CT M-F and a Saturday shift from 8:00 am -12:00 pm CT after training. Due to the Saturday shift expectation a half day off during the week will be granted.
- Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.
- Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
- Thrives in a fast-paced intense environment that has the potential for stress.
- Fosters teamwork and collaboration.
Additional Information
- This position is a full-time remote opportunity.
- If you live in the Appleton WI or Minneapolis MN area you will have access to one of our corporate offices if you prefer.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.
Required Experience:
IC
Employment Type
Full-Time
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