Computer User Support Specialist
Computer User Support Specialist
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1 Vacancy
Job Description
rockITdata is seeking a Computer User Support Specialist to join our team. This Support Specialist will provide technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting IT infrastructure assessments and performing wellness checks on end-user devices to ensure operational efficiency and compliance.
Key Responsibilities:
- Conduct network performance evaluations
- Check conference room equipment
- Support end-user devices
- Ensure compliance with program policies.
- Assistwith IT equipment disposal training
- Supportonsite personnel with IT issue ticketing.
- Bachelors degree (or equivalent work experience) in IT Computer Science or related field
- 4 years of experience in IT and/or field/user support roles.
- Must have strong technical knowledge of hardware software and network troubleshooting and experience with IT equipment setup and maintenance.
- Possesses strong problem-solving analytical communication and interpersonal skills with the ability to manage multiple tasks effectively.
- Must be proficient in remote support tools and ticketing systems and must be willing to travel.
- Relevant certifications (e.g. CompTIA A Microsoft Certified: Modern Desktop Administrator)
- Familiar with Government ITenvironment and policies
- Ability to obtain a Secret Clearance
#LIremote
Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging fast-paced environment no day is the same.
Know the Why.
Value People Above All Else.
Transparency to a Fault.
Progress Not Perfection.
Be Good by Doing Good.
Smart People Can Disagree.
Bend but Dont Break.
Represent Your Brand.
Think Differently.
Be Amazing Be Fearless Smile Have Fun!
Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!
rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters issuing fake job offers and attempting to setup payment for the job seekers new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @ email addresses and our official Applicant Tracking system JazzHR (@ email addresses). Please refer to our official Careers page at to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email
rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status veteran status or any characteristic protected by Federal state or local law.
rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process please contact us for assistance at
Required Experience:
Senior IC
Employment Type
Full-Time
