Registration Services Representative
Registration Services Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities accurate and expeditious routing as well as referral to appropriate clinical or financial staff when necessary.Principal Duties and Responsibilities
Respects patient confidentiality at all times.
Carefully performs system searches for all patients.
Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.
Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.
Provides constructive ideas suggestions and feedback in a positive manner. Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
Performs other duties as assigned.
Qualifications
High School Diploma/GED Required
Prior healthcare experience preferred.
Basic computer knowledge and the ability to navigate through multiple screens.
Prior customer service experience preferably in a call center environment.
Skills/Abilities/Competencies
Error-free spelling/grammar.
Excellent customer service skills strong communication interpersonal and team skills.
Ability to exercise judgment in dealing with sensitive confidential information.
Detail-oriented with the ability to enter information accurately on paper and into the system.
Ability to handle a high volume of calls and work in a fast-paced environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
