Director, Enterprise Ambulatory Services
Director, Enterprise Ambulatory Services
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Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Director is a critical leader within the centralized ambulatory operations team at Mass General Brigham (MGB). Reporting to the Enterprise Vice President Ambulatory Operations the Director is primarily responsiblefor supporting the execution of MGBs ambulatory access integration and operational improvement strategy through project management process improvement and operational support. This role will work across multiple
clinical departments and operational units ensuring alignment with enterprise-wide priorities focused on improving patient access streamlining operations and enhancing the patient and provider experience. The Director will serve as a key point of coordination for initiative implementation stakeholder engagement and change management activities.
Qualifications
Responsibilities:
Support the execution of enterprise-wide ambulatory access and operational strategies under the leadership ofthe Enterprise VP.
Lead complex cross-functional access integration operational redesign and workflow optimization projects.
Direct the daily operations of ambulatory services programs including oversight of budgeting/financialmanagement regulatory/legal compliance staffing external relations/communication and other essential workstreams.
Coordinates efforts to develop track and execute improvement plans for MGB ambulatory system goals.
Develops and maintains organizational structure mapping and communication plans.
Coordination and management of system-wide ambulatory protocols and procedures.
Tests evaluates and scales new models of ambulatory care delivery and support services.
Develops exceptional trusting relationships with ambulatory operations and clinical leaders across the system toalign operations and support the implementation of central ambulatory access and operations priorities.
Performs other duties as assigned
Complies with all policies and standards
Qualifications:
Bachelors Degree required
5-10 years of experience in project management outpatient clinic management and process improvement
Exceptional communication and presentation skills including the ability to translate complex ideas into clear streamlined repeatable messages for executives clinicians and staff.
Experienced transformational leader. Ability to create relationships and pathways necessary to drive organizational change.
Knowledge of project/program management methodologies and best practices including financial management.
Deep knowledge of outpatient clinic operations including but not limited to access patient throughput capacity management clinic management and patient experience.
Proven ability to build mentor and lead high-performing collaborative teams in a complex matrixed healthcare environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Director
Employment Type
Full-Time
