Records and Residency Specialist (Administrative Support Coordinator II)

Position Summary

The Office of the Registrar at San Diego State University is hiring a Records and Residency Specialist to support students faculty and staff with academic records and residency for tuition purposes. This role blends attention to detail with strong communication and problem-solving skills in a fast-paced student-centered environment.

Key Responsibilities:

• Student & Public Support: Assist students staff and faculty with questions about residency grades and academic records.
• Academic Records Management: Handle projects related to academic records using complex procedures and systems.
• Policy Interpretation: Apply and explain university policies related to registration grades and transcripts.
• Residency Determination: Review and process residency reclassification requests in accordance with CSU state and federal regulations.
• Compliance & Confidentiality: Navigate sensitive issues with discretion and uphold FERPA and institutional policies.

Why Join Us

• Meaningful Impact: Help students navigate key academic processes that affect their success and financial access.
• Collaborative Team: Work alongside dedicated professionals committed to service and accuracy.
• Professional Growth: Gain experience in higher education operations legislation and public service.
• Student-Focused Mission: Be part of a campus community that values equity inclusion and educational opportunity.

Position Information

• This is a full-time (1.0 time-base) benefits eligible permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday Friday 8:00 a.m. to 4:30 p.m. but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions Office of the Registrar Prospective Student Services Out of State Specialized and International Recruitment and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Office of the Registrar represents enrollment management programs and provides enrollment services to various constituents across the university in regards to the student academic record academic class scheduling and student advising tools. The Office of the Registrar provides services to the students through the determination of eligibility for admission to the University evaluation of academic records to determine the status of completion of degree requirements assistance with course registration and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers three assistant directors and 39 staff of varying classifications across four distinct units.

For more information regarding the Enrollment Services Department click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices as well as an ability to understand and operate in a variety of organizational structures. Additionally incumbents are expected to have a thorough knowledge of English grammar spelling and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program technical/vocational program or their equivalents combined with several years of related office work experience.

Key Qualifications

• Ability to manage multiple priorities independently and navigate policies with sound judgment and flexibility.
• Skilled at identifying and solving administrative challenges while considering broader impacts.
• Effective communicator able to write clearly and present ideas in a professional and accessible way.
• Familiar with organizational systems and procedures with a proactive approach to problem-solving and service.
• Proficient with office software and technology and able to collaborate respectfully with people at all levels.
• Experience working in a Registrars Office handling student records enrollment services and academic policies is preferred.
• Experience working in a higher education setting supporting students faculty and institutional processes is preferred.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4058 per month.

Salary placement is determined by the education experience and qualifications the candidate brings to the position internal equity and the hiring departments fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits please clickhere.

CSU Classification Salary Range: $4058 - $6653 per month.

SDSU Values

At SDSU our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University we are a community of diverse individuals who have and represent many perspectives beliefs and identities. This diversity lends our community strength and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSUs Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

SDSU is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At SDSU excellence is built on merit talent diversity accessibility and equal opportunity for all.

Supplemental Information

Apply by July 27 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis and the position will remain open until filled.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g. H-1B visa).Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a persons identity and authorization to work in the United States which are consistent with the provisions of theImmigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at .