Product Quality Assurance and Regulatory Affairs Senior Specialist

As a Product Quality Assurance and Regulatory Affairs Senior Specialist you are responsible for supporting the safety and compliance of products sold on our Marketplace. Youll be involved in reviewing products and safety incidents monitoring compliance with local state and federal regulations and collaborating with internal teams sellers and regulatory bodies.

This role is hybrid which means you will work some days at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What youll do

• Maximize AI capabilities that regularly audit items added to Marketplace while identifying high-risk products needing further review.
• Research and stay up to date on regulatory changes including new laws amendments and compliance guidelines affecting product assortment (packaging labeling and sales restrictions).
• Conduct detailed safety assessments of high-risk products including reviewing specifications manufacturer age recommendations compliance documents product claims and marketing and mystery shopping to identify potential non-compliance to recommend any necessary corrective actions.
• Investigate and manage incidents related to customer product safety reports coordinate root cause analyses and ensure timely resolutions.
• Partner with Government Affairs Environmental Compliance and other cross-functional teams to ensure products meet safety standards environmental regulations hazmat shipping and certification requirements.
• Participate in assortment development meetings to provide compliance input during the onboarding phase.

• Minimum of 2 years of experience in product compliance/safety regulatory compliance government affairs incident management data analysis or customer service preferably in retail e-commerce or Marketplace.
• Basic knowledge of product safety and compliance regulations such as safety standards labeling regulations or environmental laws (e.g. PFAS Prop 65 UL marking FDA).
• Excellent analytical skills a curious mindset and the ability to interpret and apply regulatory requirements.
• Strong communication skills and ability to translate complex regulatory language into actionable insights for non-technical stakeholders.
• Intermediate proficiency with Microsoft Office Suite.

• Basic understanding of product safety regulations standards and certifications (e.g. ASTM IEC ISO CPSC) and familiarity with industry-specific regulations.
• Specific training or certifications in product safety quality or risk management.
• Experience with regulatory agencies quality assurance testing labs or compliance documentation.
• Experience in creating and using AI tools to manage high volumes of data.
• Experience with customer incident reporting and analysis.

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.