Bus Mgmt Analyst II
Bus Mgmt Analyst II
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
Business Management Strategy & SupportPay Details:
$59500 - $84000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview:
TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry such as e-commerce payments innovation and strategic partnerships. TDMS provides reliable flexible and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business commercial and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.
The Merchant Delivery team (MDT) is part of the Client Delivery and Experience Team within the TD Merchant Solutions line of business and is responsible for:
- On-site Deployment Installation and Support Maintenance of TDs Point of Sale (POS) payment devices at merchant locations throughout Canada
- Second Level Technical support for onsite Technicians
- Scheduling and implementation of major merchant and product roll-outs
- Complete Lifecycle Management and Inventory including Security Key injection
Job Description:
Ready to dive in
We are looking for a Business Management Analyst with strong reporting organization and leadership skills. Reporting to the Manager Merchant Delivery within TD Merchant Solutions the successful candidate should have good communication skills both written and verbal and be able to problem solve. Primary responsibilities include helping co-ordinate and report on vendor and project metrics for Merchant Delivery Team.
Activities include but not limited to:
- Conduct regular ongoing analysis evaluation / assessment of field vendor performance including SLA trends and root cause
- Create statistical reports for service call trend analysis
- Work with management and specialists to achieve Service Delivery KPI through collaborative reports
- Support the development of presentations/communications and dissemination of information for stakeholders
- Ensure that business operations adhere to guidelines established by internal risk/compliance advisors and external regulators
- Continuously enhance knowledge / expertise in own area and keep current emerging trends/developments and grow knowledge of the business analytical tools and techniques
- Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
- Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
- Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency
- Establish effective relationships across multiple business and technology partners program and project managers
Busy Yes but never bored.
We at TD support creative thinking and solutioning. We are looking for colleagues that can not only identify a problem but come with a solution. Things get busy so we are looking for a candidate that works efficiently and puts the required priority on the tasks at hand. This role comes with the opportunity to grown within our Merchant Solutions Team and TD.
Job Requirements:
What can you bring to TD
- Excellent interpersonal verbal and written communication skills.
- Focus with attention to detail and dedication to the task at hand
- Proven time management / organizational skills
- Ability to prioritize and multi-task
- Logical/analytical thinker
- Problem Solving skills
- Proficiency with Microsoft Office (High Level Knowledge of Excel)
- Proficiency with Microsoft Project
- Relationship Building Skills
- Strong team player
- Knowledge of Electronic Payment devices/Point of Sale systems would be an asset
- Knowledge of MFOCUS and BASE 24 would be an asset
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
IC
Employment Type
Full-Time
