IT Helpdesk Technician (Onsite)
IT Helpdesk Technician (Onsite)
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Job Description
The Helpdesk Technician is responsible for providing technical assistance and support related to computer systems hardware and/or software to internal users. Responds to service/incident requests performs routine operational activities runs diagnostic programs isolates problems and determines and implements solutions.
Your Impact:
- Log and respond to incoming IT service desk calls and service requests/tickets and provide desktop and application support to troubleshoot internal user problems.
- Diagnose research and resolve problems within scope of ability forward more complex problems to upper-level support providers.
- Provide ongoing communication to end users regarding issue status.
- Review incoming electronic service requests for completeness and assign appropriate priority.
- Handle customer incidents requests and complaints with a positive and diplomatic attitude.
- Execute and monitor batch jobs in accordance with operational schedule or as required.
- Run scheduled audit processes database updates and maintenance programs. Maintain documentation for each process or batch.
- Maintain Pearl Companies asset management process.
- Maintain Pearl Companies backup tape management process.
- Maintain and update technical knowledge skills and certifications through on-the-job training reading seminars classes web research and other educational resources.
Successful Candidates Will Have:
- Associate degree in computer science or related field.
- 1 years of IT system maintenance experience with an emphasis in network and desktop support or equivalent combination of education and experience.
- Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.
- Related certifications/designations desired.
About One80:
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager One80 offers placement services and binding authority for property and casualty life travel/accident and health affinity and administrative services and warranty business. Launched just four years ago One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024 One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025 One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year.
The expected starting pay range for this position is estimated at 19.00 per hour plus discretionary bonus.
At One80 Intermediaries base pay is one part of our total compensation package which also includes a comprehensive suite of benefits including medical dental vision disability life and retirement savings and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The actual base pay offered may vary depending on multiple individualized factors including geographical location education job-related knowledge skills and experience.
If you have any questions about this posting please contact .
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: information submitted by California applicants in response to a job posting is subject to One80sCalifornia Job Applicant Privacy Notice .
Required Experience:
IC
Employment Type
Full-Time