Computer Technician
Computer Technician
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Job Description
Job Title:Computer Technician / Help Desk Support Education Technology
Location:West Bolivar Consolidated School District
Job Type:Full-Time
Department:Information Technology / Educational Technology
Reports To:IT Director
Job Summary:
We are seeking a dedicated and tech-savvyComputer Technician / Help Desk Supportprofessional to join our education technology team. This role is responsible for supporting faculty staff and students by diagnosing and resolving hardware software networking and classroom technology issues. The ideal candidate will have a strong background in troubleshooting and supporting educational technology tools in a K12 environment.
Key Responsibilities:
Provide technical support to educators administrative staff and students for hardware software networking and peripheral issues across the campus or district.
Install configure and maintain desktop and laptop computers printers interactive whiteboards projectors and other classroom technology.
Troubleshoot issues with operating systems (Windows macOS Chrome OS) educational software and local/wide area network (LAN/WAN) connectivity.
Support learning management systems (e.g. Google Classroom Canvas Blackboard) and educational applications.
Assist with diagnosing and resolving network issues including Wi-Fi connectivity printer sharing and access to shared drives and systems.
Collaborate with the network team to maintain and monitor wired and wireless networks switches access points and cabling infrastructure.
Respond to help desk tickets via phone email remote support tools or in-person visits ensuring accurate documentation and timely resolution.
Set up and manage user accounts email and access controls in accordance with district policies.
Educate end users on safe computing practices and basic troubleshooting techniques.
Maintain accurate IT asset inventories and assist in planning and deploying technology upgrades and rollouts.
Qualifications:
Associate degree in Information Technology Computer Science or a related field (Bachelors degree preferred).
13 years of experience in IT support preferably within an educational setting.
Solid understanding of networking concepts including IP addressing subnets DNS DHCP switches wireless access points and firewalls.
Familiarity with wired and wireless network troubleshooting tools and practices.
Proficiency with Windows macOS and Chrome OS environments.
Experience supporting educational and productivity software (e.g. Microsoft 365 Google Workspace for Education SMART Notebook etc.).
Comfortable working with classroom technologies and AV systems (projectors interactive whiteboards document cameras).
Experience using help desk ticketing and remote support systems.
Strong communication and interpersonal skills with a focus on customer service.
Industry certifications such as CompTIA A Network Google IT Support or Microsoft certifications are a plus.
Working Conditions:
School or district-wide environment with occasional travel between campuses.
May involve lifting and moving equipment (up to 50 lbs).
Occasional evening or weekend hours for system maintenance or events.
Required Experience:
IC
Employment Type
Full-Time
