Job Category

Regular Support Staff

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.

Job Description Summary

Under the leadership of the Director of Financial Aid the Veteran Education Benefits Specialists primary responsibility is to assist students receiving Veteran Educational Benefits by interpreting and communicating regulations. Additionally this position serves as a School Certifying Official (SCO) and will provide overall administration and certification of Veteran education benefits in accordance with the U.S. Department of Veteran Affairs (VA) WI Department of Veterans Affairs and Fox Valley Technical College policies and procedures. This position will work closely with departments across the campus to disseminate and process information while providing resources to students staff and external organizations. This position is responsible for the development of communication referral plans to effectively remove barriers to support our student population within the Veterans Resource Center.

Work Schedule:

Monday through Thursday: 8:00AM - 4:30PM OR 9:30AM - 6:00PM.
Friday 7:30AM - 4:00PM.

Flexibility in work schedule is required.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Serve as the initial customer service contact for the Veterans Resource Center. Assess student needs and provide direct assistance to students in understanding the appropriate forms processes and procedures required. Identify and communicate the next steps that students should anticipate in the veterans funding process.
• Review the students eligibility for veteran education benefits by requesting and analyzing the Certificate of Eligibility. Obtain the Federal Veterans Affairs discharge papers from the veteran to review military history. Work closely with various Federal State and local agencies to assist in obtaining proper documentation and information regarding veterans eligibility.
• Certify the enrollment and changes in enrollment of eligible students to the Federal Department of Veterans Affairs. Complete a degree audit within the student information system. Confirm that the student has applied or been admitted to an approved program and chosen classes are required for their program. Utilize the VAs web-based system to certify enrollment activity. Run reports of withdrawal activity and update the VAs system as appropriate.
• Serve as a point of contact for tuition assistance programs through the Department of Defense (DoD). Ensure compliance with and maintenance of all applicable DoD Memorandum of Understandings (MOUs).
• Process various tuition assistance requests and invoice through related web-based VA/active military systems such as MyCAA Army Ignited Tungsten and Enrollment Manager. Access various systems to investigate and troubleshoot inquiries from students the VA or other agencies.
• Proactively remain current with and conduct all activities in accordance with all rules and regulations contained in the VA School Certifying Official Handbook as well as any other guidance issued from official regulatory bodies. Maintain familiarity with ongoing and complex changes to Federal and State Veteran benefits.
• Update and maintain the student information system to ensure that students are properly identified to reflect Federal and State eligibility and benefits. Work closely with Student Finance staff to ensure proper application of payments received and assist in troubleshooting with the Federal Veterans Affairs office regarding any issues.
• Assist with reconciling the client reporting information submitted to State of Wisconsin regarding WI GI Bill tuition remission and supplemental payments. Track credits and duration to ensure that students dont exceed their benefit limit.
• Make referrals to academic divisions counselors instructional staff and other FVTC staff members when needed.
• Create and distribute clear and concise communications and training to staff students and external customers via appropriate methods. Compose research and update materials to provide access to information for customers staff and the general public via our website and various publications
• Recruit onboard train oversee scheduling manage time records and offboard VA work-study student personnel.
• Coordinate support and collaborate with student clubs and other areas of the college supported events. Exercise special awareness to college supported observed causes.
• Gather coordinate maintain and monitor the colleges processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.

Minimum Qualifications

Education and/or Experience Requirements:

• Associate Degree in Accounting Administrative Assistant or related field AND
• Extensive knowledge of FERPA College policy State and Federal regulations AND
• Recent related work experience to include the following:
  • Office and customer service experience particularly handing difficult or sensitive situations AND
  • Performing analysis of complex spreadsheets reports and situations.

Licenses Certifications and Other Requirements:

• Intermediate Skills in Microsoft Word and Excel

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Work will be completed in a hybrid environment both in person and virtually.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard demonstrating experiments or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Pay Rate: $24.53 per hour.
Pay is based on a multitude of factors including experience qualifications education relevant certifications internal equity and market data. Note: Internal applicants wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness transparency and excellence. Our total rewards philosophy ensures equitable compensation and benefits supporting a highly engaged workforce. Our comprehensive benefits package includes medical dental and vision insurance along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off sick leave holidays bereavement leave and recess periods. We offer life and disability insurance with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training certifications and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic dental clinic fitness center Parent/Child Center (onsite child care) library caf printing services Trilogy Salon & Spa and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution providing equal opportunity to all persons including members of underrepresented racial and ethnic backgrounds females veterans and individuals of all abilities.
For questions regarding the Colleges nondiscrimination policy contact: Rayon Brown - (Affirmative Action) (sex-based discrimination or harassment) or Dan Squires - (Disability related discrimination).