Overnight Family Services Coordinator
Overnight Family Services Coordinator
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Job Description
Overnight Family Services Coordinator
Overnight Family Services Coordinator
Full-Time/Permanent
Overnight rotating shifts 8pm 8am including evenings & weekendsand statutory holidays
Toronto Ontario (240 McCaul Street)
SickKids Hospital 170 Elizabeth Street Toronto
The Organization
Since 1981 Ronald McDonald House Charities (RMHC)Toronto has served as a place to call home for families with seriously illchildren undergoing treatment. RMHC Toronto encompasses a House for 81 familiesin downtown Toronto and seven Family Rooms in hospitals across the GreaterToronto Area and in Sudbury. The families we serve come from throughoutOntario across Canada and around the world.
We are looking for an OvernightFamily Services Coordinator to join our team in Toronto.
About the Opportunity
Reporting to the Manager Family Services orManager Family Rooms the Overnight Family Services Coordinator is thefirst line of communication with the Guest Family and is responsible for welcomingand providing service to all families staying at the House or utilizing FamilyRooms. The Family Services Coordinator facilitates the family intake andregistration process and coordinates family stays at the House. This roleprovides families with resources to adapt to communal living and settling intoToronto while also ensuring adherence to policies andprocedures to provide a safe warm comfortable and compassionate environmentfor families guests and volunteers.
The successful candidate will work rotationalshifts of 8:00pm to 8:00am for a total of 77 hours on a bi-weeklyschedule at both the House and in our Family Rooms at SickKids.
Therecurring schedule for this position follows a rotating pattern: 2 days on 2days off 3 days on 2 days off 2 days on 3 days off. The 3-day shift alwaysfalls on the weekend (Friday Saturday Sunday) therefore this position wouldwork every other weekend.
KEY ACCOUNTABILITIES:
- Welcome register and acquaint residents to the House. Assist with family check in/out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of residents needs. Assist families with support needs and special requests as required.
- Act as the primary contact for the facility operations (RMHC House or Family Room at Sick Kids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.
- Manage all aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations acting as a contact for family referrals admissions and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
- Understandthe different needs for each location (the House and Family Room at Sick Kids) andprioritize and support appropriately.
- Prepare accurate and timely administrativereports and documentation as required for both locations including maintainingup to date family records directory and database.
- Complete administrative tasks such asanswer phones respond to emails and deliveries process payments data entryfiling general office duties manage waitlist and referral process backgroundchecks preparation for meetings creating and distributing communicationmaterials etc.
- Assistwith housekeeping and maintenance duties and various event and meeting set-upand execution.
- Participate in special projects and otherduties as required.
QUALIFICATIONS:
Education &Experience
- High school diploma.
- Minimum one (1) years experience in providing family support services or related services. Experience working in healthcare with vulnerable populations or not-for-profit organization is an asset.
- CPR / First Aid Certification.
- Experience in volunteer management.
KnowledgeSkills & Abilities
- Strong customer service skills and experience working with families hospital stakeholders and volunteers.
- Exemplary collaboration and interpersonal skillswith a demonstrated ability to develop and maintain relationships. Ability to work effectively within ateam as well as independently.
- Excellent communication (verbal / written) and listening skills.
- Detail-oriented and able to prioritize multi-task and meet deadlines.
- Strong organizational skills with theability to manage multiple deliverables in a time-sensitive environment andadapt to frequently changing priorities.
- Excellent troubleshooting & conflict resolution skills.
- Working knowledge in technology including Microsoft Office and other databases.
- Ability to manage sensitive situations withexcellent judgment compassion and discretion.
- Demonstrated ability to flourish inenvironments of significant change.
- Abilityto work flexible hours and shifts including evenings and weekends to support a24-hour operation.
What We Offer:
- Impact: Your roledirectly contributes to the comfort and well-being of families during some oftheir toughest times
- Professional Growth: Gainvaluable experience in customer service volunteer management and familysupport in a non-profit healthcare setting.
- Supportive Environment:Access to our Employee & Family Assistance Program as well as a network ofcaring colleagues dedicated to making a difference.
- Competitive Compensation and Benefits:Earn a salary ranging from $23.85 $29.81 per hour ($47747 - $59679 annually) group health and dentalbenefits access to paid Wellness Days as well as additional paid ReligiousLeave days RRSP eligibility.
REQUIREMENTS:
- Completion of satisfactory reference check and a background check.
Please note that only those candidates selectedfor an interview will be contacted.
RMHC Toronto is an Equal Opportunity Employer.
RMHC Toronto is committed to diversity andinclusiveness in the workplace and as an equal opportunity employer we arecommitted to establishing a qualified workforce that is reflective of thediverse population and families we support.
We encourage applications from members of groupsthat have been historically marginalized including but not limited toAboriginal Indigenous Metis and Inuit peoples racialized groups/persons ofcolour people with varying abilities members of visible minority groupsLGBTQ2S those who identify as women and other equity-seeking groups.
When contacted for a job opportunity pleaseadvise the People and Culture team of any accommodations needed in accordancewith the Accessibility for Ontarians with Disabilities Act 2005 and theOntario Human Rights Code to ensure you have access to an equitable process. Werequest that you provide your accommodation request as soon as reasonablypracticable. Any information received relating to accommodation will beaddressed confidentially.
Please visit our careers page to see more job opportunities.
Required Experience:
IC
Employment Type
Full-Time
