Regional Operations Manager - Precision Parcel and Package Deliveries (Barrie)
Regional Operations Manager - Precision Parcel and Package Deliveries (Barrie)
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Job Description
Purpose of Position:
The Regional Operations Manager is responsible for providing strategic and operational leadership across multiple sites within the Central Ontario region. The purpose of this role is to ensure the effective execution of logistics and transportation operations optimize regional performance and uphold service quality safety and compliance standards. By leading cross-functional teams driving continuous improvement and aligning regional activities with corporate objectives the Regional Operations Manager plays a critical role in achieving customer satisfaction operational efficiency and business growth.
Key Accountabilities:
- Oversee day-to-day operations across multiple terminals within the Central Ontario region (e.g. Barrie Pickering Orilla Hanover etc.).
- Lead coach and develop terminal managers and supervisors to drive accountability engagement and continuous improvement.
- Monitor operational KPIs including delivery performance on-time departures cost control safety compliance and customer service.
- Drive operational excellence through structured audits process standardization and root cause analysis for service failures.
- Ensure compliance with company policies transportation regulations and safety standards (e.g. CVOR WSIB MTO).
- Collaborate with cross-functional teams including HR Finance and Customer Success to resolve escalations and support growth initiatives.
- Implement and oversee corrective action plans tied to performance issues investigations or regulatory audits.
- Maintain strong working relationships with clients partners and key stakeholders to ensure service expectations are met or exceeded.
- Lead regional planning for seasonal volume spikes expansion initiatives or contingency scenarios (e.g. weather network disruptions).
- Track and manage labor spend asset utilization fleet maintenance and facility standards within budgeted parameters.
Other Duties
- Performs other duties as required
Qualifications:
- 5 years of senior logistics transportation or distribution operations experience with at least 2 years in a multi-site leadership role.
- Strong understanding of regional transportation dynamics and labor environment within Southwestern Ontario.
- Proven leadership team building and conflict resolution skills.
- Solid knowledge of transportation compliance (CVOR Hours of Service safety audits).
- Ability to manage in a fast-paced deadline-driven environment with competing priorities.
- Exceptional communication organizational and analytical skills.
- Proficiency with logistics technology platforms (TMS GPS/Fleet tools reporting systems).
- Willingness to travel frequently within the region.
- Post-secondary education in Business Supply Chain or related field preferred.
Proficiency in logistics software TMS Microsoft Office Suite
Required Skills:
- Exceptional interpersonal skills
- Strong attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem-solving ability
- Ability to work with minimal supervision
Required Experience:
Manager
Employment Type
Full-Time
