Principal Information Technology Operations Analyst
Principal Information Technology Operations Analyst
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Principal Information Technology Operations Analyst for Digital Technology India this role is responsible for managing and optimizing infrastructure components with an emphasis on Identity and Access Management (IAM) automation and scripting within Digital Technology.The Diabetes Operating Unitfocuses on improving the lives of those within the global diabetes a business we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health helping them achieve better glucose control while spending less time managing their disease.
This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
As a Principal Information Technology Operations Analyst within Digital Technology this role requires expertise in supporting and managing SAP and Salesforce platforms ensuring their seamless integration and performance.
Manage and support IAM systems including user provisioning role management and access reviews. Ensure adherence to security policies and compliance requirements.
Monitor the performance availability and capacity of systems and infrastructure including SAP and Salesforce platforms. Resolve escalated technical issues and coordinate with internal teams and vendors as needed.
Design develop and implement automation scripts using tools such as PowerShell Python or JavaScript to streamline processes reduce manual tasks and improve overall efficiency.
Lead the investigation and resolution of complex incidents including those related to SAP and Salesforce. Conduct root cause analysis and provide recommendations for permanent fixes and process improvements.
Develop and maintain operational procedures and documentation for IT systems including SAP and Salesforce platforms. Identify opportunities for process automation and service improvements to achieve greater reliability and efficiency.
Work closely with security development and IT support teams to ensure the effective delivery of services and solutions across SAP Salesforce and other critical business platforms. Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
Participate in change management activities ensuring that all changes to IT systems infrastructure and SAP/Salesforce environments are properly reviewed tested and documented.
Evaluate and recommend new tools and technologies to improve operational performance. Lead or participate in the implementation of new systems or upgrades especially those involving SAP and Salesforce integration.
Required Knowledge and Experience:
- Bachelors degree in computer science Information Technology or a related field or equivalent work experience.
- 7-10 years of experience in IT Operations or a similar role.
- Hands-on experience with IAM systems and concepts (e.g. Active Directory Azure AD SSO MFA).
- Strong understanding of SAP and Salesforce including administration configuration and integration. Ability to support and optimize these platforms in a complex enterprise environment.
- Proficiency in automation and scripting using PowerShell Python JavaScript or similar tools.
- Strong understanding of ITIL processes including incident change and problem management.
- Experience with monitoring and performance tools such as SolarWinds Splunk or equivalent.
- Good to have Certifications such as ITIL CompTIA Security Microsoft Certified: Identity and Access Administrator or AWS Certified Solutions Architect.
- Experience with cloud platforms (e.g. AWS Azure Google Cloud) and cloud automation tools such as AWS Lambda or Azure Logic Apps would be a plus.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Staff IC
Employment Type
Full-Time
