Senior Production/Application Support Engineer (24/7) -MSC team, Bangalore
Senior Production/Application Support Engineer (24/7) -MSC team, Bangalore
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Job Description
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
Senior Production/Application Support Engineer (24/7) -MSC team Bangalore
About Warner Bros. Discovery:
Warner Bros. Discovery a premier global media and entertainment company offers audiences the worlds most differentiated and complete portfolio of content brands and franchises across television film streaming and gaming. The new company combines Warner Medias premium entertainment sports and news assets with Discoverys leading non-fiction and international entertainment and sports businesses.
For more information please visit .
Meet Our Team:
We are part of Core Streaming products group for Direct-2-Consumer business and responsible for building and maintaining video streaming Mobile & OTT applications for Discovery Plus platform. Our front-end teams build user experience for search catalogue video streaming personalization subscriptions payments and much more.
The Content Systems Engineering (MSC) team builds applications and services that power Warner Bros. Discoverys content supply chain supporting the entire media lifecyclefrom idea to distribution. Our solutions enable thousands of internal users to seamlessly produce and distribute content across platforms including Discovery.
Roles & Responsibilities
- Be part of a 24/7 Production Support team for a Media Supply Chain systems portfolio of on-prem and AWS applications and services
- Resolve production application and content related issues
- Work closely with the Global Content Operations and engineering teams to understand business processes technical design integration points share knowledge and contribute to technical discussions
- Collaborate with peers share knowledge investigate production issues and identify root causes
- Documents new workarounds
- Follow Support Team processes standards best practices and suggest processes improvements
- Consistently deliver results with quality in a fast-paced environment.
- Suggest observability enhancements for proactive and predictable operations
What to Bring
- 5-8 years of experience in technology operations including on-call support and remote troubleshooting
- 3 years of experience in media supply chain distribution workflows media file formats media encoding and inventory systems
- Strong knowledge of REST API applications hosted on AWS
- Strong knowledge of SQL queries and specifically advanced SELECT/JOIN syntax
- Strong knowledge of monitoring and log aggregation tools
- Proven problem-solving skills and ability to identify the root cause of an operational issue and suggest creative solutions
- Excellent customer focus and awareness of the importance of the customer in a service organization as well as ability to interact professionally with business users and development teams
- Ability to collaborate effectively with remote peers across disparate geographies and time zones
- Work off-hours occasionally sometimes on short notice
- Ability to multi-task and manage multiple competing priorities
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Bachelor of Science degree in Computer Science or equivalent experience is preferred
What We Offer:
A Great Place to work
Equal opportunity employer
Fast track growth opportunities
How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
Senior IC
Employment Type
Full-Time
