Customer Services Representative â Finnish Speaker
Customer Services Representative â Finnish Speaker
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
We are actively looking for talented people to join our team!
This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.
Responsibilities may include the following and other duties may be assigned:
- Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
- Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
- Resolving technical queries using an array of troubleshooting tools
- Ensuring all details are recorded within our Customer Relationship Management (CRM) database
- Exceeding customer expectations when handling and resolving inquiries
- Always striving for first contact resolution and offering a world-class service
- Gaining in-depth Therapy and Product Knowledge understanding Call Management and Quality Management as well as Troubleshooting
Required Knowledge and Experience:
- Great communication skills (verbal and written) in Finnish and English
- Ability to remain calm and demonstrate resilience during pressurised situations
- Computer literate with experience using MS Office suite (Word Excel Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
- Basic to intermediate level of math skills required to assist customers with their vital statistics
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
Employment Type
Full-Time
