Tech Support Lead Engineer
Tech Support Lead Engineer
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Job Description
Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are in charge of creating developing improving and maintaining all Fever services so that more people can have an amazing experience.
About the role
Location: Spain
What are we looking for:
We are looking for aTech Support Lead Engineerto be the first point of contact for platform incidents. Your main goal will be to diagnose issues determine if they are bugs failures or misconfigurations and escalate when necessary. You will work closely with engineering product and QA teams to ensure smooth you enjoy problem-solving proactive troubleshooting and working in a fast-paced environment this role is for you.
What would you do at Fever
On your first month in Fever:
- Learn the platforms features architecture and configuration.
- Shadow team members to understand incident handling and prioritization.
- Take ownership of simple incidents with guidance.
- Meet key teamsEngineering Product Data and Systems to understand collaboration workflows.
After 3 months in Fever:
- Handle most incidents independently using logs and monitoring tools.
- Determine issue causes and escalate complex cases appropriately.
- Improve internal documentation and support processes.
- Assist users with technical issues.
On your 6th month in Fever:
- Lead incident management and post-incident reviews.
- Train and mentor new Tech Support members.
- Improve the documentation and create a playbook.
- Identify trends and propose preventive solutions.
- Automate repetitive troubleshooting tasks.
- Provide technical guidance to internal teams and customers.
- Ensure proactive monitoring and improve issue resolution efficiency.
About you
Must have skills:
- Experience in technical support or troubleshooting roles.
- Familiarity with monitoring and logging tools (e.g. Datadog Grafana Kibana ...).
- Knowledge of APIs services and client-server architecture.
- Understanding of incident management triage and escalation.
- Proficiency in English for clear communication.
Nice to have:
- Linux/UNIX and scripting skills.
- Experience with RESTful APIs and JSON.
- Knowledge of AWS Docker Kubernetes.
- Familiarity with ticketing tools (Jira Zendesk) and SQL/NoSQL databases.
We use these technologies so it would be a plus if you have experience in:
- Django/Flask
- PostgreSQL
- Redis
- Celery with RabbitMQ
- Experience working on agile methodology
- Event communication between services
- Handling services with more than 1000 request/second.
- AWS Docker and Kubernetes
Benefits & Perks
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home office friendly anywhere in Spain
- Relocation package for international candidates
- Responsibility from day one and professional and personal growth
- Great work environment with a young international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- English Lessons
- Gympass Membership
- Possibility to receive in advance part of your salary by Payflow.
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Employment Type
Full Time
