Customer Service Representative, Insurance
Customer Service Representative, Insurance
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$ 41890 - 62830
1 Vacancy
Job Description
Are you passionate about customer service and looking to build a long-lasting career in the insurance industry Look no further! We invite you to join us at Guardian a well-established Fortune 250 company with over 150 years of exceptional service.
At Guardian we value dedication and enthusiasm. Were not just offering a job; were offering a chance to grow and develop your career within a supportive and dynamic environment. Experience the satisfaction of making a difference while working in a company that values its employees and their professional aspirations.
Dont miss this incredible opportunity to be a part of an industry leader and start your journey towards a rewarding and fulfilling career as a Customer Service Representative. We look forward to welcoming you to the Guardian family and our Journey to 30!
You will
- Resolve customer inquiries related to Life Insurance coverage; while ensuring you deliver a 5-star customer experience
- Research premium or loan payment related matters assist clients with making policy changes including updates to address of record listed beneficiaries while recognizing when the client should consult with their financial professional for further guidance
- Meet and exceed individual performance metrics including average calls per day adhering to daily schedule Quality Assurance call scores client survey scores etc.
- Properly verify callers by obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party
- Successfully navigate multiple computer systems while simultaneously ensuring the call flow with the customer continues to occur
- De-escalate caller concerns and set clear expectations of next steps that will need to occur to resolve an inquiry
- Thoroughly document the particulars of a call in a timely manner within a tracking system
You are
- Driven and inspired to support our pursuit to show care and empathy and positively impact our customers experience.
- Capable of understanding internal service standards complex insurance products and processes.
- Focused on details to ensure correct information is provided and procedures are followed accurately.
- Confident in ability to utilize resources to navigate and solve problems quickly and independently.
You have
- Previous experience in the retail/service industries which may include hospitality banking or other customer facing positions
- A college degree preferred or equivalent work experience
- Superior oral and written communication skills
- Strong organizational skills and an ability to multitask
- Demonstrated computer systems and keyboarding skills
- Ability to work autonomously and within a team
- Positive attitude and dedication to providing superior customer service
LOCATION
This is a hybrid position with 3 days required in our Pittsfield MA office (T/W/TH) and 2 days work from home (Monday and Friday).
HOURS
This position requires the ability to work between the hours of Monday-Thursday 8am-6:00pm EST and Fridays 8am-5pm EST.
Salary Range:
$41890.00 - $62830.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.
Our Promise
At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
