Customer Care Manager
Customer Care Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join Ascom as a Customer Care Manager Lead with Purpose Deliver with Impact
At Ascom were transforming the way healthcare and enterprise environments communicate. Our mission-critical solutions connect people systems and devices and now were looking for a Customer Care Manager to lead our support operations and elevate customer experience across the UK.
This is your opportunity to shape a high-performing support team drive operational excellence and be the voice of Ascom for our strategic clients.
Your Mission at Ascom
- Lead & Inspire: Build and develop a high-performing Customer Care team fostering a culture of customer first and urgency.
- Operational Excellence: Manage day-to-day support operations for strategic accounts ensuring quality productivity and predictability.
- Customer Advocacy: Be the how-to voice of Ascom guiding clients through solutions and ensuring their goals are met.
- Cross-Functional Collaboration: Work closely with R&D sales marketing product management legal and operations to champion customer interests.
- Performance Management: Drive KPIs across CSAT lead time and operational efficiency. Use data-driven insights to continuously improve.
- Strategic Escalation: Own customer satisfaction and escalation paths ensuring swift resolution and long-term trust.
- Global Alignment: Implement global processes and initiatives locally ensuring consistency and excellence in service delivery.
- Financial Stewardship: Manage budgets optimize costs and deliver on financial targets for the Customer Care function.
What You Bring to Ascom
- Masters or Bachelors degree in Business Economics or Technical Management
- ITIL certification
- 35 years experience in a management role within After Sales Services or B2B project environments
- Proven track record in financial management budgeting and KPI delivery
- Strong understanding of support processes tools and customer service methodologies
- Financial literacy in project cost control and margin optimization
- Passion for building teams and driving customer satisfaction
Why Ascom
At Ascom we dont just support customers we empower them. Youll be part of a global team that values innovation collaboration and excellence. We offer:
- A competitive salary and benefits package
- Opportunities for leadership development and career growth
- A chance to make a real impact in healthcare and enterprise environments
- A culture that values your voice and your vision
Ready to Lead the Future of Customer Care
Apply now and become a key player in Ascoms journey to build a world-class support organisation.
Employment Type
Full Time
