Front Desk Clerk (PT)

JOB SUMMARY:

Provides aggressive hospitality in a friendly manner in accordance with the Caesars Service Cycle and FOCUS. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on seeks ways to improve friendly helpful service and reduce customer wait time to positively impact departments customer service ratings.

GENERAL REQUIREMENTS:

• High school diploma or equivalent required.
• Superior customer service skills required.
• Experience in data entry and dealing with the public is required.
• Career interest within the hospitality field or related industry is preferred.
• Computer usage skills required.
• Proficiency in Microsoft Word Office 97 Outlook Excel and LMS system knowledge is preferred.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work a flexible schedule including nights weekends and holidays as necessary.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.
• Must be able to read write speak and understand English.
• Must be able to obtain a Responsible Vendor Training card.
• Must be able to obtain a Calcasieu Parish Bar Card.

ESSENTIAL JOB FUNCTIONS:

• Greets and welcomes customers with a smile and takes pride in being a Caesars team member.
• Serves as Hotel representative and customer service role model for other employees.
• Understands values and supports the Caesars mission statement.
• Knows special events promotions and player programs.
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
• Constantly seeks ways to improve friendly helpful service and reduce customer wait time to positively impact departments customer service ratings.
• Responsible for the accurate check-in and checkout of guests.
• Ensures that all guest contact is courteous informative and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges settling folios for individuals groups and due-outs communicated through Housekeeping.
• Receives cash credit cards and comps in payment obtaining proper approval and authorization.
• Maintains an operating bank renders bills and issues change.
• Provides reservations for Casino/Hotel guests which includes restaurants and special events on property.
• Ensures the timely delivery of all messages mail and packages left for guests and departments within the Hotel/Casino.
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
• Ensures guests problems or complaints are resolved in a prompt courteous and efficient manner using Service Recovery tools.
• Maintains knowledge of hotel community and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests both internal and external at all times.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to stand for long periods.
• Must be able to bend stoop crouch kneel twist balance and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer telephone photo copy machine fax machine ten key embosser printer and bar encoder.

WORK ENVIRONMENT:

• Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
• Must be able to respond calmly and handle many customer demands in a fast paced environment
• Must be able to tolerate areas containing second hand smoke.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.