Receptionist
Receptionist
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Job Description
DEPARTMENT: Finance POSITIONPOSITION TITLE: Receptionist
REPORTS TO: Technology Coordinator POSITION DETAIL: Full Time Non-Exempt
POSITION SUMMARY:
The Receptionist is responsible for performing reception and switchboard duties for Pastoral Center while also providing task support to various Pastoral Center departments.
EXPECTATIONS OF EMPLOYEE:
Adhere to all processes safety policies and procedures within the organization
Adhere to the core values of the Catholic Church
Act as a role model within and outside the organization
Perform duties as defined assigned and as workload necessitates
Maintain a positive respectful and highly communicative attitude and approach
Maintain a demeanor that creates a positive team atmosphere
Consistently report to work prepared to perform duties of the position
Manage time well and meet organization productivity standards
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To complete this job successfully an individual must be able to perform each essential duty and fulfill each responsibility satisfactorily.
Manage the Pastoral Centers lobby area through electronic call box located in lobby
Greet and directs all visitors including vendors clients job candidates and customers
Ensure completion of paperwork sign-in and security procedures
Place receive and route calls through an electronic switchboard
Supply information to callers relay messages and announce visitors
Handle special administrative projects as well as overflow work from various departments
Provide filing and data entry assistance
Use word processing spreadsheets and various software programs and office equipment to perform basic clerical tasks
Train back-up staff on reception/switchboard duties
Perform other duties as assigned
QUALIFICATIONS:
High school diploma or general education degree (GED) required
1-3 months of related work experience and/or training or equivalent combination of education and experience
Basic proficiency with Microsoft Office (Word and Excel) and ability to learn other databases
Knowledge of the Catholic Church organization and operation desired
Possesses Key Skills and Competencies listed below
KEY SKILLS AND COMPETENCIES
The skills and competencies listed below are representative of the knowledge and abilities required.
General
Uses technology to increase productivity; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality and productivity; applies feedback to improve performance; completes work in timely manner and meets required deadlines while managing frequent interruptions; knowledge of standard office procedures including alphabetic and numeric filing mail processing supply ordering and record keeping; possession of professional human relations and communication skills ability to work with minimal supervision; ability to operate various office machines including but not limited to: computer printer switchboard telephone and calculator; ability to proofread with accuracy and completeness to produce documents requiring minimal revisions by others
Job Knowledge
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments and uses resources effectively; requires minimal supervision; displays understanding of how job relates to others
Workplace Ethics
Treats people with respect; inspires the trust of others; works ethically and with integrity; maintains confidential information; supports teachings and mission of the Catholic Church.
Language and Communication
Exhibits excellent English written and verbal communication; demonstrates good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods; listens and obtains clarification; remains calm in all situations; ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Teamwork and Cooperation
Establishes and maintains effective relations; displays positive outlook and pleasant manner; offers assistance and support to co-workers; works actively to resolve conflicts and gives and welcomes feedback; contributes to building a positive team spirit
Dependability
Responds to requests for service and assistance; follows instructions responds to managements direction; takes responsibility for own actions; commits to doing the best job possible; keeps commitments; meets attendance and punctuality guidelines
Planning/Organization
Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; works in an organized manner.
Mathematics
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
Reasoning
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Computer
To perform this job successfully an individual should have basic proficiency with Microsoft Office (Word and Excel) and ability to learn other databases
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment described below is representative of what an employee may encounter while performing the essential functions of this job.
The noise level in the work environment is usually moderate
Employment Type
Full-Time
