Head of TCS Port & CST EMEA/APAC (m/f/d) - REF85539E

As the Head of Technical Customer Service (TCS) Port & Commercial Specialty Tires (CST) EMEA/APAC you are the link between market & central organization regarding all technical aspects of the product segment Port Operations. On the one hand you are supporting the sales organization regarding warranty handling; tech. trainings and tech. customer consultancy and on the other hand you are initiating coordinating and summarizing market feedback to convey the main messages to internal stakeholders like R&D Marketing and Management.

You are functionally leading a team of Customer Solution Engineers in EMEA and APAC that locally cover all CST product groups. You are the central TCS interface to the CST Sales Management of the Regions EMEA & APAC and ensure that our TCS activities are in line with the needs of our internal & external customers.

• Driving the Product Performance Review process for the product segment Port Operations incl. alignment of goals with internal stakeholders; owning the information gathering with the markets and providing conclusions to assure continuous improvement
• Taking care of technical customer complaints including appropriate feedback loops (might also cover structured problem techniques depending on the customer e.g. OE complaints)
• Supporting the product improvement process (O2I) by providing proper market/ application information 
• Creating maintaining and executing technical trainings for internal (e.g. sales organization) and external (e.g. OEMs; End-Customers) with focus on Port Operations
• Consulting customers regarding the right product and product usage including sales support with facts and figures (e.g. Total Cost of Ownership calculations)
• Assure successful product approval process at customers
• Functional lead of a team of TCS CST Engineers in EMEA & APAC assuring that the global TCS standards and processes are implemented and applied according to stakeholder expectations
• Central TCS interface to the CST Sales Management of the Regions EMEA & APAC

Qualifications :

• Academic degree in Engineering or equivalent
• Experience in R&D or Automotive Engineering
• Ideally experience within the field of Port Operations 
• Strong analytical skills along with excellent written and oral skills (including presentation)
• Fluent English language skills (written and spoken) - German skills are beneficial 
• Hands-on mentality and customer orientation
• Willingness to travel (approx. 15 %; primarily EMEA)

Applications from severely disabled people are welcome.

Additional Information :

We want our employees to do well with us. Thats why we offer them the following benefits:

• Out of Tariff salary contract
• 30 day of paid vacation per year 
• Attractive career development opportunities 
• We offer balanced working conditions by doing mobile work working part-time flexible working time as well as Sabbatical options
• Cross-Border mobile work options up to 40 days per year from other EU countries
• Company Pension plan
• Attractive employee benefits with discounts
• Diverse offers that support a better work-family balance (e.g. company childcare places and free emergency care for your children)
• Discounted offer for accessing sport facilities across Germany via Hansefit
• A highly diverse environment across our location
• A new canteen on site with a variety of lunch options 

If this sounds like a perfect match for you and if you want to become the next supporter of our core values: Trust for one another passion to win and freedom to act - we are looking forward to receiving your application.

Diversity Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age gender nationality cultural background disability religion ideology or sexual orientation.

Ready to drive with Continental Take the first step and fill in the online application.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time