Personal Banker
Personal Banker
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Job Description
Were thrilled to offer an incredible opportunity to join our dynamic and growing Orange Team at Beyond Bank Australia! As a Personal Banker youll be at the forefront of delivering exceptional service that truly reflects our core values. Youll play a vital role in bringing our Customer Ownership Strategy to lifeensuring every customer interaction is meaningful memorable and aligned with our commitment to excellence. This role is perfect for someone who thrives in a fast-paced people-focused environment and is driven to achieve individual performance goals that contribute to the overall success of the branch. If youre passionate about making a real impact and being part of a purpose-led organisation wed love to hear from you!
In the role you will
- Provide a local customer owned banking experience to new and existing customers
- Proactively connect customer needs to Beyond Banks offerings through excellent listening skills
- Complete Beyond Banks Lending Accreditation program to assist our members with their personal and home lending needs.
- Manage general enquiries and provide sound advice and information to our customers
- Contribute to a high achieving team environment with your commitment to success and strong work ethic
- Manage customer bank accounts including opening closing and overseeing transactions
- Collaborate with specialists in the business to deliver the best solution for the customer
- Support customers by providing lending solutions such as personal loans credit cards and home loans ensuring customers fully understand Beyond Banks product features and benefits fees charges and the overall value these offerings provide
Qualifications :
Youre a caring and customer-focused person excited to learn and grow. You value integrity especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers needs and satisfaction.
- Resilient driven and passionate
- Excellent customer service skills
- A passion for building lasting customer relationships and serving the local community
- Able to work in a dynamic customer service environment
- Excellent problem solving and analytical skills
- Banking or Financial services experience desirable but not essential
See yourself in our team
Reporting to the Branch Manager you will be joining the Orange Branch a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face or over the phone you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Additional Information :
Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at
And theres even more benefits:
- Our branch employees receive an additional 6 days of paid leave per year
- Additional 3 paid work-life balance days to boost your annual leave*
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
- A flexible and diverse working environment
- Career development opportunities training and coaching
By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
What does our recruitment process look like
The process can include a phone screen video interview virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit or for more information contact
Applications close 01/08/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
