Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Execute the customer complaints improvement process managing communications with customers and consumers and logging complaints and inquiries received via phone email spreadsheets and websites.
- Collect necessary data from manufacturing plants to aid in investigations for complaints.
- Expedite complaint resolutions according to the defined timeframes in the current program.
- Process and send completed investigation data to customers and consumers through calls emails spreadsheets and websites.
- Process and ship retail consumer refund/goodwill checks when needed.
- Foster a Customer Obsessed approach in all communications.
- Coordinate and track complaint escalation procedures for unresolved issues ensuring timely resolutions for complex cases.
- Serve as a liaison between customers and internal teams to ensure alignment and customer satisfaction.
- Maintain a detailed database of complaints investigations corrective actions and ensure historical data is well-organized and easily accessible.
- Assist in preparing for compliance audits by ensuring complaints and resolutions are documented according to regulatory standards.
- Other duties as assigned.
- High school diploma or GED; Associates degree preferred.
- At least two (2) years of experience in professional customer service role.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and work independently with minimal supervision.
- Strong time management skills with a proven track record of meeting deadlines.
- Ability to thrive in a fast-paced high-pressure environment
- Intermediate to advanced proficiency in Microsoft Office suite.
Required Experience:
Contract
Employment Type
Contract
