General Manager
General Manager
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Job Description
Sonder (NASDAQ: SOND) is a leading global hospitality brand offering premium design-forward apartments and intimate boutique hotels for the modern savvy traveler. Founded in 2014 Sonder combines thoughtfully designed spaces with seamless tech-enabled service all delivered through a single beautifully integrated experience.
Our properties are located in the worlds most sought-after neighborhoods spanning 40 markets across nine countries and three continents. Through the Sonder app guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier more flexible and more inspiring.
In 2024 we announced a strategic partnership with Marriott International bringing Sonder properties to and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the worlds largest travel loyalty platform unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and were building something thats reshaping the future of travel.
Life At Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we out this article to find out more about our Culture and Principles.
Considering Sonders global expansion plans there will be opportunities for extraordinary personal and professional growth for the right candidate.
The General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder in Seattle you will be responsible for ensuring the success of the market which includes delivering a five star guest experience driving growth maximizing revenue and controlling costs to achieve strong unit economics and paybacks and creating a memorable local guest experience that drives repeat guests. The GM will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will manage the P&L and are responsible for consistently delivering on our brand promise across operations hospitality and real estate while scaling the city.
If you have an entrepreneurial mindset and natural desire to get stuff done we definitely want to hear from you.
AT SONDER YOU WILL:
Build and manage a world-class team of individuals focused on hospitality operations and real estate
Create deliver and maintain a service-oriented local team culture rooted in guest centricity helping us to create amazing experiences for our guests
Co-create a local growth strategy with the Real Estate team that incorporates supply and demand regulations and Sonders goals related to profitability and guest experience
Engage with Public Policy stakeholders in the market to incorporate public policy into the market strategy while aligning it with Sonders mission and brand values
Oversee the signing onboarding opening and ramp-up of new buildings and hotels in line with the citys growth ambition.
Manage your citys P&L (similar to a business unit) including forecasting targets tracking performance and driving innovative initiatives to maximize profitability
Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level
Build and develop strong relationships with senior cross-functional leaders (e.g. revenue central operations real estate finance technology) in order to communicate local needs and drive change leveraging a cross functional matrix to support local operations
Build and manage relationships with landlords asset managers and property owners of both hotel and multi-family buildings to ensure successful operating partnerships.
Overcome obstacles solve problems and develop a path forward through ambiguity operating a dynamic and rapidly growing business
Partner with other Sonder markets to create and share scalable best practices and deploy playbooks that improve the guest experience and operations at scale and for other markets. Build a capability center of excellence based on the markets unique profile guest mix or product portfolio to serve other Sonder markets.
Develop the capability to oversee additional cities as satellite markets that leverage the leadership and scale infrastructure of a main market
Create deliver and maintain a service-oriented local team culture rooted in guest centricity helping us to create amazing experiences for our guests
WHAT WE LOOK FOR:
Extensive Experience in hospitality operations management professional services or other related fields
An analytical and data-driven decision making mentality
Experience with or strong excitement for a startup environment
Proven track record of leading managing and developing high-performing teams
An ultimate team player with strong written and verbal communication skills
Strength in building positive cross-functional relationships to accomplish goals
Out-of-the-box thinker who will find creative ways to hit growth targets
Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively
MBA preferred
Hospitality experience and experience of scaling an operationally complex business preferred
Salary Band- $110000 - $120000 USD annual
Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees benefits may include:
Competitive compensation
Medical dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.
As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email Recruiting.
Required Experience:
Director
Employment Type
Full-Time
