Manager, Solutions Engineering
Manager, Solutions Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets be honest - most business software just isnt fun to use. Its clunky. Its complicated. And somehow it costs a fortune. But what if it didnt have to be that way
At Freshworks we believe business software should be as easy and delightful as the apps you love in your personal life. Thats why we build powerful intuitive and refreshingly simple software that helps companies wow their customers and empower their teams - without the headaches.
Were growing fast and were on the lookout for a passionate people-first leader to join our Solution Engineering team in North America.
Whats the role
As the Manager of Solution Engineering youll lead a high-performing field-based team of Solution Engineers who help our customers solve real-world problems with creativity and technical savvy. Youll coach inspire and empower your team to deliver value with every conversation demo and solution they build.
You wont just manage from a dashboard - youll roll up your sleeves work side-by-side with your team and build scalable strategies that shape the future of our go-to-market approach. This is your chance to influence product direction collaborate with top-tier Sales and Product leaders and help scale a team thats as ambitious as you are.
What youll be doing:
- Lead and mentor a team of Solution Engineers fostering a culture of growth trust and excellence.
- Hire onboard and develop top talent to scale with our growing business.
- Build go-to-market strategies new business and expansion playbooks and drive cross-functional collaboration.
- Partner closely with Sales to analyze pipeline health win rates and customer feedback - then take action.
- Champion customer needs internally working with Product Managers to influence the roadmap and elevate the voice of the customer.
- Act as a strategic advisor to senior stakeholders including C-level leaders at customer organizations.
Qualifications :
- 3 years leading pre-sales or Solution Engineering teams - ideally in ITSM ITOM ITAM or a closely related space
- 7-10 years overall industry experience in enterprise SaaS or related domains
- A natural leader who motivates by example
- Deep experience engaging with senior IT leaders and CIOs navigating complex enterprise sales cycles
- A strong grasp of storytelling in technical demos and solution selling that focuses on value not just features
- A tech-savvy collaborator who thrives in high-growth fast-paced environments
- Experience building and scaling repeatable pre-sales processes and frameworks
Why Freshworks
Rapidly growing global company with huge market opportunity.
People-first culture that celebrates learning ownership and transparency.
Products that customers (and employees!) genuinely love using.
Competitive compensation and benefits.
If youre ready to help shape the future of how businesses work and have fun doing it wed love to meet you. Lets chat.
Additional Information :
The annual base salary range for this position is $163200 - $234600 variable compensation
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
