French Speaking Customer Service and Recruitment Coordinator
French Speaking Customer Service and Recruitment Coordinator
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Job Description
Autosmart is a growing market leading UK manufacturer operating across the globe including France Sweden the Netherlands and many more. Our highly motivated independent franchisees provide exceptional customer service by taking Autosmarts first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment of our skilled customer service advisors known for building longstanding customer relationships.
We are now looking for an experienced and highly motivated customer service focused individual to join our team in a dynamic role where you will utilise your fluent French speaking and excellent communication skills to proactively contact support and build strong business relationships with existing and prospective franchisees as well as customers and consumers within our French and UK market.
Our French Speaking Customer Service and Recruitment Coordinator will:
Be the first point of contact for our franchisees customers and consumers building strong relationships and delivering excellent customer service
Answer queries respond to technical questions handle order and export paperwork resolve complaints and manage your own customer related projects
Utilise your exceptional fluent French language skills to create an impeccable end to end customer experience
Be the first point of contact for potential new French franchisees describing the Autosmart franchise business model recruitment process answering questions and fact finding
Proactively contact prospective French franchisees and taking them through the initial stages of our franchise recruitment process
Support colleagues and team members with other French country-specific activities which will include supporting our French marketing programme
Our French Speaking Customer Service and Recruitment Coordinator will have:
Fluency in spoken and written French
Experience in a telephone-based customer service role
Excellent rapport building and confident communication skills with a calm composed manner and a positive will-do attitude
Customer relationship customer account management or recruitment experience
Experience in handling technical or product related customer queries
Excellent attention to detail and accuracy
An eagerness for problem solving improvements and delivering solutions
Confident IT skills including MS office
Comfortable with occasional travel between our sites in Burntwood Shenstone and Cergy
What we can offer our French Speaking Customer Service and Recruitment Coordinator:
Salary of up to 30000 depending on experience
Permanent contract of employment (Monday to Friday 38.5 hours office-based)
Company-wide training programme to develop key skills and a supportive and friendly team
25 days holiday plus bank holidays
Staff purchase scheme take home products for FREE
Non-contributory private health care
Generous contributory pension scheme
Life insurance at three times salary
Employee assistance programme
Apply today
If this sounds like your next role and youd like an opportunity to work within a stable market leading business where you can enjoy being in a great team environment benefit from a comprehensive and structured training programme then we cannot wait to hear from you - apply today.
Screening for successful candidates will commence without delay using the apply button and upload your CV.
Please visit our website to find out more about our Recruitment Privacy Policy: Experience:
IC
Employment Type
Full Time
Department / Functional Area
Key Skills
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