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Shift: Wed-Sun 10:00am-6:30PM

KEY Accountabilities:

Case Management (70%):

• Develop case plans utilize case management tools human trafficking specific interventions report case notes and develop strategy for clients within caseload providing case management case coordination and episodic/crisis/referral only care for survivors across Canada.

• Collaborate and support interventions safety plans safe exits and access to emergency and immigration services for program participants.

• Provide accompaniment by vehicle ferry plane or public forms of transit for program participants where in both emergent & non-emergent circumstances.

• Identify & complete paperwork for second stage housing subsidy applicants provide home visits and in-home training for program participants modelling independent living skills & conducting safety audits.

• Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement childrens aid Indigenous organizations primary and emergent healthcare.

• Support relevant volunteers and co-workers in implementing programming across multiple program sites support survivor participants to engage & provide input to program design.

• Provide consultation support to community agencies and refer to Illuminate training opportunities.

• Assess client suitability to internal and external programs and agencies as .

Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.

General Program Support (30%):

• Contribute and provide recommendations on the development of new and existing Anti-Human Trafficking Programs and projects as per funding requirements. Generate reports assist with statistics collection and measure tangible outcomes.

• Utilize knowledge of issues pertaining to human trafficking & exploitation rehabilitation immigration de-colonizing praxis fine arts lived experience inclusion domestic violence/abuse mental health addictions homelessness employment education internal policies and procedures to contribute to the development of program materials and partnerships.

• Contribute to the development of administrative frameworks and best practices for program delivery including new and innovative approaches to programming and community involvement creative approaches to crisis intervention and cross industry collaboration.

• Ensure that program procedures are maintained in own work and when providing recommendations to others support the Program Manager in developing relevant policies and present to the Leadership team contribute to drafting of various learning guides and facilitator materials where .

• Provide coordination and administrative assistance in the delivery of designated programs follow outcomes matrixes to attain reportable/significant outcomes complete monthly reports and end of project reports.

• Seek community donations and in-kind support for minor programming items develop relationships with external stakeholders participate in community-based events & represent organization within the scope of their duties as per Directors request.

• Assist Management team in establishing meaningful connections with community partners support and participate in stakeholder evaluations and focus groups attend offsite meetings with stakeholders as including sitting as active members on community committees.

• Ascertain and provide participants with referral services within the community and/or social services resources.

• Participate in training meetings case management development administrative system orientations as .

• Participate in test-run programming and utilize provided learning lab techniques in order to contribute to refining of the project concepts materials and delivery.

• Maintain appropriate records and statistics ensures that all required documentation is accurate and complete.

• Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of the Salvation Army Illuminate.

• Perform other work-related duties as assigned.

Health & Safety:

CRITICAL RELATIONSHIP MANAGEMENT

Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include but are not limited to:

Governance Boards and Councils: None

Internal: Propel Survivor Development Centre management and staff survivors volunteers.

External: Survivors families law enforcement childrens aid Indigenous organizations primary and emergent healthcare and other government and community agencies

MANAGERIAL RESPONSIBILITY:

Reports directly to: Manager of Propel Survivor Development Center

Direct reports for this position: This position has no direct reports but may be expected to provide guidance coordination support and delegation to coworkers volunteers practicum students or community partners.

FINANCIAL AND MATERIALS MANAGEMENT:

• Regular responsibility for minor financial matters and wise use of own resources.

• Minor material responsibility (access to personal and confidential information).

• Uses or maintains organization assets including vehicle computer cell phone and office equipment in accordance with established guidelines.

Working Conditions:

• Responsibilities will involve working from a designated workstation but will also involve movement through the residential areas and general building.

• Direct program activities may require a moderate level of physical ability - walking standing lifting up to 20 pounds to effectively carry out the duties of the position.

• Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.

• The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

• Operate within a rotating on call schedule one or twice per year for emergencies within team for program participants and community partners.

• Provide home visits and in-home training.

• Working conditions may include:

Exposure to drugs and alcohol

Noiseand odours

Dealing with angry and abusive people

Verbal Abuse

Exposure to bodily fluids and bodily waste

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

Education Qualifications and Certifications:

• Completion of a formal post-secondary/college program of two academic years in a relevant field

• Completion of an undergraduate degree in a relevant field will be considered as a strong asset.

Experience and Skilled Knowledge Requirements:

• At least two years of recent relevant experience in the administration development and research programs relating to women domestic violence and abuse substance abuse mental health and homelessness issues is for this position.

• Demonstrated knowledge (e.g. coursework) of and/or experience with theory principles and practices specifically in the human services field case management administrative systems employment human trafficking & exploitation de-colonizing praxis fine arts lived experience inclusion domestic violence/abuse mental health addictions homelessness employment and internal policies and procedures to develop program materials curriculum and partnerships is required.

• Valid Class 5 Drivers License.

Skills and Capabilities:

• Ability and willingness to work within the Salvation Army doctrine and theology including supporting client spiritual care as per the psychosocial model of rehabilitation.

• Ability to maintain confidentiality of the programs its participants records and activities as .

• Ability to recognize and work within professional and personal limitations and boundaries.

• Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.

• Ability to function independently with responsibility and frequently under pressure while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

• Demonstrated ability in Microsoft Office the internet and multi-media creation.

• Demonstrated effective interpersonal conflict resolution organizational and time management skills.

• Demonstrated ability to communicate effectively both orally and in writing is essential.

• Demonstrated ability to work independently or in a team setting.

• Ability to work under pressure and in a team environment.

• Experience in employment fine arts and social therapies an asset.

• Demonstrated effective interpersonal and teamwork skills.

• Demonstrated ability to communicate effectively both orally and in writing.

• Demonstrated ability to work independently.

• Ability to write & speak French Mandarin Tagalog or Spanish an asset.

• Ability to produce non-violent Crisis Intervention training or the willingness to be trained.

• Ability and willingness to successfully obtain clearance through The Salvation Army Child Abuse Registry.

• Ability and willingness to successfully obtain clearance through the Criminal Record Check under the Criminal Records Review Program.