Senior Manager, Customer Engineering
Senior Manager, Customer Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 150000 - 215000
1 Vacancy
Job Description
LILT in the News
List #52 in The Software Reports Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
AI Day Spring 2025 Webinar Revolutionizing Content with AI Agents.
LILTs co-founder John Denero and employees Joern Wuebker and Thomas Zenkel were approved for U.S. Patent for their neural word alignment process significantly advances machine translation by preserving formatting accuracy.
Check out all our news on our website.
About LILT
LILT was founded by Spence and John who met at Google working on Google Translate and saw the need for better AI-powered translation in the enterprise. Since 2015 LILT has focused on building cutting-edge language technology investing early in Large Language Models to improve translation quality and meet the demands of global organizations.
Today LILTs Contextual AI Engine Connector APIs and Human Adaptive Feedback deliver accurate nuanced translation across text video and speech in 100 languages. Integrated with 100 business systems LILT helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital Sequoia Capital and Redpoint.
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine Connector APIs and Human Adaptive Feedback enable global organizations to adopt a true AI translation strategy focusing on business outcomes instead of outputs. With LILT innovative category-defining organizations like Intel ASICS WalkMe and Canva are using AI technology to deliver multilingual digital customer experiences at scale.
As a result LILTs AI technology foundation is similar to ChatGPT and Google Translate before our patented Contextual AI Engine connector-first approach and human-adapted feedback.
Our team is located globally in San Francisco Indianapolis London and Berlin with hubs located in Washington D.C. New York City and Boston. You can learn more about us and what its like to work here on our Careers page!
Where Youll Work
This position can be based out of our Indianapolis IN office and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C. where you will start as fully remote and then transition to hybrid once offices are opened in those locations.
Authorization to work in the U.S. is a precondition of employment.
The Operations Team at LILT
LILTs operations team is a global workforce operating across four continents. We are passionate about technology localization and making information accessible to all. The Team spans program and project management support engineering localization engineering and IT working with some of the worlds largest organizations.
Working in LILTs Operations Team you will have access to leading tools collaborative teammates and opportunities to make a real impact.
The Sr. Manager Customer Engineering will design and develop solutions to complex applications problems system administration issues and/or network concerns; perform systems management and integration functions; and lead teams in the execution of the same.
Management (30%)
Lead a team of globally-distributed Localization Engineers and a team of Support Engineers.
Direct the implementation of application software.
Coach and develop team members to achieve their goals.
Set and track team goals and KPIs (Key Performance Indicators).
Develop or approve project plans schedules or budgets.
Regularly report on progress and make recommendations for improvement.
Train system users in system operation or maintenance.
Manage the localization engineering and support engineering task queues efficiently.
Customer Engineering (30%)
Oversee technical problem-solving related to LILTs connector stack file filters Okapi Framework and customer pre/post-processing.
Manage customer quotes and proposals (may involve preparing technical documentation).
Support production teams with technology workflows and integration tools.
Perform ongoing hardware and software maintenance operations including installing or upgrading hardware or software.
Develop application-specific software.
Develop system engineering software engineering system integration or distributed system architectures.
Establish functional or system standards to address operational requirements quality requirements and design constraints.
Investigate system component suitability for specified purposes and make recommendations regarding component use.
Customer Support (20%)
Manage the Support Engineering team responsible for handling customer tickets.
Verify stability interoperability portability security or scalability of system architecture.
Ensure timely resolution of customer issues and inquiries.
Implement processes for efficient handling of customer support tickets.
Research test or verify proper functioning of software patches and fixes.
Provide advice on project costs design concepts or design changes.
Provide technical guidance or support for the development or troubleshooting of systems.
Communication and Collaboration; Product Improvements (20%)
Collaborate with employees across the company.
Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
Act as the point of contact for the localization and support engineering teams.
Present the teams vision effectively to leadership and customers.
Identify and implement improvements to localization engineering processes for a competitive advantage.
Ensure a short and impactful feedback loop between customers and the engineering team.
Identify system data hardware or software components required to meet user needs.
Document design specifications installation instructions and other system-related information.
Communicate project information through presentations technical reports or white papers.
Requires bachelors degree or higher in computer science computer engineering mathematics or a related technical field and 8 years of software industry experience including at least 3 years in a support customer or localization-engineering management role at a product services company.
Also requires:
Technical experience in Content Management Systems (CMS) administration (2 years)
Technical experience Integrating to CMS systems for multilingual content workflows (2 years)
Relational database experience using MySQL (4 years)
Scripting/programing ability in programming languages including Java Python & HTML (demonstrated through 4 years of experience)
Experience partnering with engineering to ensure platform stability and quality customer experience (5 years)
Experience in technical incident management (4 years)
Experience working with product and engineering teams to enhance software products (4 years)
Experience delivering customer-focused solutions (5 years)
Experience working with a complex services-oriented solution (4 years)
Salary: $00/year DOE
Apply: Submit resume to Lilt Hannah Weller 201 S Capitol Ave Suite 600 Indianapolis IN 46225.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practice
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at LILT we are committed to a fair inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including rsum screening assessment scoring and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns or require accommodations related to the use of AI in our hiring process please let us know at
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Required Experience:
Senior Manager
Employment Type
Full-Time
