Clinical Application Specialist - Dental
Clinical Application Specialist - Dental
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Salary Not Disclosed
1 Vacancy
Job Description
For more than 50 years First Choice Community Healthcare has provided access to high quality primary medical dental and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for a Clinical Application Specialist - Dental to join our team and assist in fulfilling our organizations mission which is to improve the health life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy providing treatment regardless of an individuals income or insurance coverage. As a non-profit organization First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality comprehensive medical services but we also address our patients emotional social and cultural needs.
In addition to serving a community-centered organization we offer an excellent benefits package to include:
Benefits Offered
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account
- Employee Assistance Program
- Life and AD&D Insurance
- Voluntary Life Insurance
- Identity Theft
- Retirement Savings -403(b)
- 10-20 days per service year (based on length of service)
- Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave)
- Long Term Sick Leave 40 hours per year
- 10 Paid holidays per year
- 40 hours of Educational Leave per year for full time employees
- $700 per year for tuition reimbursement
A. POSITION SUMMARY
Responsible for ensuring the successful implementation and support of clinical applications and infrastructure through user orientation training and support. Serves as an instructor and resource to physicians staff and leadership on clinical application(s). Provides initial and ongoing training; updates procedures and serves as a resource for users. Develops and maintains a thorough knowledge of the medical dental and/or business operations of FCCH; Identifies ongoing application systems issues and communicates patterns to Management under the supervision of the Information Technology Project Manager/Business Analyst or designee.
B. ESSENTAILS DUTIES AND RESPONSIBILITIES
- Assists in identification/incorporation of FCCH best practices and standards to be integrated into practice management and/or electronic health record systems as they are developed or changed;
- Thoroughly maps organizationally-required needs/workflows to related software tools and helps define and assists in the resolution of issues as they may arise inclusive of change management activities as they may become necessary;
- Supports the appropriate analysis/configuration of related software tools;
- Participates in project decision-making by communicating relevant information with diverse groups contributes expertise and experience to the process and recommends potential directions necessary to meet project timelines and goals;
- Delivers group and/or individual demonstrations instruction and training covering a range of technical and/or operational areas;
- Helps develop training curricula and/or utilizes vendor programs that meet instructional goals and objectives;
- Performs initial training for all new employees to FCCH during New Employee Orientation for practice management and/or electronic health record systems;
- Uses training outlines and instructional methods to utilize knowledge of specified training needs and effectiveness of such methods as individual training group instruction lectures demonstrations conferences meetings and workshops;
- Assists with the selection/development/evaluation of training aids including training handbooks demonstration models multimedia visual aids computer tutorials and reference works;
- Develops and performs random audits within all electronic health systems;
- Manage merging processes for all systems and audit each account;
- Monthly Training meetings with Super Users;
- Handle support calls and trouble shoot issues for all clinical administrative and support staff;
- Creating and maintain access for all electronic health systems;
- Attend/organize/contribute to meetings as required;
- Other duties as assigned and/or needed;
C. MINIMUM EDUCATION AND EXPERIENCE
- Bachelors degree in appropriately-related discipline plus three years applicable experience or equivalent combination of education and experience;
- Direct work experience in a (preferably ambulatory) healthcare setting is desirable; working knowledge of ambulatory clinical operations preferred or must be quickly acquired/developed;
- Knowledge of medical terminology is preferred;
- Experience in working with healthcare practice management systems and electronic health records is highly preferred;
D. KNOWLEDGE SKILLS AND ABILITIES REQUIRED
- Strong interpersonal leadership resource development research and communication skills and the ability to work as an effective team member with a wide range of medical and administrative staff;
- Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills;
- Knowledge of business office procedures and the ability to gather data compile information and help prepare/analyze reports;
- Skill in operating a computer and other office equipment inclusive of ease in working with computerized spreadsheet practice management system/electronic health record and word processing applications;
- Ability to speak clearly and concisely;
- Ability to read understand provide and follow oral and written instruction;
- Ability to establish and maintain effective working relationships with employees and supervisors;
- Ability to function independently/autonomously while maintaining effective and necessary communication with all appropriate partners;
- Knowledge and familiar with compliance program corporate fully and comply with laws and regulations;
E. COVID-19 VACCINE REQUIRED
COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered.
F. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS
A person in this position has sufficient time to complete most tasks although under pressure depending on organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.
- Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties
- Machines Tools Equipment required to be operated: Capable of using office machines and personal computers for word processing data entry and spreadsheet applications.
- Visual Acuity Hearing and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
- Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position may require travel throughout the greater Albuquerque metropolitan area. Work regularly scheduled Monday-Friday although weekends may be required to meet deadlines.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
