Transport Operations Team Lead
Transport Operations Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead the transport operations team onsite at customers plants in Penang (20%)
- Performance appraisal and target setting
- Build up the competence of the team including hands-on training
- First escalation point for the customers regarding any logistics issues
- Main contact person for NGTM project for the plants regarding topics related to LSP
- Act as logistics key account manager for all the plants in Penang (15%)
- Regularly visit customers to exchange good practices and build trust with customers
- Understand customer pain points and give that as an input for improvement or new business development
- Collaborate closely with other team members in Vietnam as below who are also supporting the customers in Penang and provide one stop answer to customers for example strategic core services and overland operations services team
- Collaborate closely with Vietnam team to keep updated about the team strategy and actively contribute to the overall teams strategy (10%)
- Actively join OPEX (operations excellence) and digitization activities with all teams in Vietnam
- Actively lead projects for ASEAN region not limited to Penang
- Actively re-arrange tasks in Penang team whenever need by transferring some tasks to Vietnam to have maximum synergy for regional customers or take some tasks from Vietnam to develop the team in Penang
- Actively share capacity with Vietnam i.e. support Vietnam in case of short handed in Vietnam or ask for support from Vietnam team in case of help needed
- Drive logistics cost savings and other improvement projects with own team or with customers (15%)
- Responsible for transport cost BP (business plan) and CF (current forecast)
- Closely steer the cost in order to meet the target as aligned in BP/CF
- Take care of daily operations for critical routes and step in as proxy for team members whenever needed (40%)
- Forecast alignment with planners
- Capacity alignment with LSPs and support to solve bottleneck in LSP capacity with destinations
- Tender support (tender volume LSP allocation prior to awarding etc..) and LSP on boarding
- i-STAR process
- Origin side booking escalation handling and pick up management
- Daily LSP performance management and monthly KPI review
- Damage and loss claims etc..
- End to end track and trace until arrival at plant
- Support with new route or new transport mode implementation
- One contact window for whole inbound till arrival at plant
- Shipment booking for outbound shipments
Qualifications :
- Bachelor/Master Degree in Supply Chain or Logistics related subjects
- 5 years in transport operations preferably with both international freight and overland operations
- 3 years in leadership role facing customers
- Excellent skills of stakeholder management and customer orientation
- Structured thinking and think in big picture
- Proactive and positive mindset and willing take extra miles
- Excellent communication skills and highly collaborative (even remotely)
- Responsible professional and confident
Additional Information :
- Leave Entitlement e.g: Annual Leave Medical Leave and etc
- Company Insurances and etc
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
