GSA- Front Office
GSA- Front Office
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Job Description
We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru India. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out while embodying the rich hospitality traditions of the region.
- Welcome and greet guests with a warm friendly and professional demeanor
- Efficiently manage check-in and check-out procedures ensuring accuracy and timeliness
- Handle guest inquiries requests and concerns promptly and courteously
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain up-to-date guest records and profiles in the hotel management system
- Process payments and manage cash transactions accurately
- Provide comprehensive information about hotel services local attractions and transportation options in Mysuru
- Assist with reservations room assignments and upgrades when appropriate
- Ensure the front desk area is organized clean and presentable at all times
- Support other front office operations as needed demonstrating flexibility and teamwork
- Promote and uphold the cultural values and hospitality standards of the local region
Qualifications :
- Diploma or degree in Hotel Management or related field
- Previous experience in hotel front desk operations is preferred
- Excellent customer service skills with a friendly and professional attitude
- Strong communication abilities in English; knowledge of additional languages is a plus
- Proficiency in hotel management software particularly Opera
- Demonstrated multi-tasking and problem-solving skills
- Ability to work effectively in a fast-paced team-oriented environment
- Flexible schedule with willingness to work different shifts including weekends and holidays
- Basic computer skills including proficiency in Microsoft Office suite
- Attention to detail and strong organizational skills
- Ability to remain calm and composed under pressure
- Passion for the hospitality industry and commitment to guest satisfaction
- Knowledge of local attractions and transportation options in Mysuru
- Familiarity with Indian hospitality standards and customs
- Adaptability to diverse cultural expectations of international guests
Additional Information :
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
