IT Support Associate

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Canada Goose isnt like anything else. Weve built something great something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.

Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

Position Overview:

The IT Support Associate provides support for corporate offices as well as on-site installation and support for all systems within Canada Goose including Retail and Office locations. This role includes assisting with new build locations and offering support in various IT areas such as end-user support phone administration retail operations and special projects as required. The ideal candidate will be highly motivated task-oriented with an understanding of retail systems. Additionally the IT Support Associate must be open to travel to support the build and opening of new locations while also delivering first-level support across Canada Gooses global infrastructure including corporate office environments.

What Youll Do:

• Provide first and second-level support through the IT Support and Retail Queues for Windows macOS POS systems including printers scanners conference room equipment and mobile devices (via phone email and in-person interactions).
• Provide local and remote support for the opening relocation and renovation of retail stores ensuring smooth IT operations and timely resolution of any technical issues during the process.
• Setup and configure IT systems including POS workstations printers and other essential equipment for new relocated or renovated retail locations.
• Record track and escalate incidents efficiently using the companys ticketing system.
• Configure image and deploy workstations laptops POS systems and other computing devices as needed.
• Set up new user accounts and configure necessary hardware for seamless onboarding.
• Configure and support a range of peripherals including printers copiers IP phones and other office equipment.
• Collaborate with the IT team to address issues requiring escalation and ensure timely resolution.
• Assist with special projects and perform other duties as assigned by management.
• Provide exceptional service to all departments while ensuring adherence to established service level agreements (SLAs).
• Document technical procedures for new technologies and maintain and update existing technical documentation.
• Create and maintain clear comprehensive end-user documentation and application support materials for inclusion in the companys knowledge base.
• Adhere to established standards and processes while fulfilling responsibilities and ensuring operational consistency.
• Communicate service issues to internal and external stakeholders in a clear and timely manner ensuring effective resolution and minimal disruption.

Lets Talk About You:

• Proficient in English and French (B2/C1 level).
• Hardware and Software Support: Skilled in diagnosing and resolving issues with desktop and laptop hardware. Proficient in supporting Microsoft Windows macOS and Microsoft Office applications. Strong knowledge of Apple hardware and macOS is a notable asset. Additional experience with Adobe Creative Suite and design tools is a valuable plus.
• Corporate IT Environment: Over 2 years of experience supporting a technology-driven corporate environment including servers workstations IP phones and network infrastructure (firewalls switches access points).
• Retail Systems Support: Minimum 1 year of experience supporting retail systems including POS mPOS printers and scanners ensuring seamless operations.
• System Imaging & Backup: Proficient in desktop imaging and deployment technologies as well as backup and restoration of end-user systems to maintain data integrity.
• Mobile Device Management (MDM): Skilled in managing mobile devices and platforms ensuring secure and efficient mobile operations.
• User Account Management: Expertise in creating and managing user accounts to facilitate smooth access and system integration.
• VPN & Remote Connectivity: In-depth knowledge of VPN technologies and remote user connectivity enabling secure access for off-site users.
• Policy & Standards Enforcement: Proven experience in enforcing IT standards policies and procedures to ensure consistency and compliance across the organization.
• Networking & Support: Strong understanding of Windows-based networking and troubleshooting techniques for optimal system performance.
• IT Infrastructure Knowledge: Comprehensive knowledge of general IT infrastructure including Active Directory Azure Office 365 SSO hardware and software systems.
• Compliance & Best Practices: Familiarity with the ITIL framework Sarbanes-Oxley (SOX) compliance and related support processes to maintain organizational integrity and security.

Whats in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.