Operations Manager, LAC In-house agency

Were looking for an outstanding leader to manage the operation of our in-house agencysomeone who combines strong operational skills with the creative vision. In this pivotal role youll develop and scale two key functions: a nimble internal creative studio supporting high-volume needs and a forward-thinking creative team delivering exceptional work. Youll design the systems and processes that empower world-class creative professionals all while meeting the fast-paced demands of our business.

Youll lay the foundation for how our in-house agency expresses our brand to the world partnering with senior leaders to champion the value of creativity and design. Youll also drive the operational excellence needed to deliver flawless creative work across a wide range of projects.

 

Essential Functions

• Partner with the Director of Creative Operations to design implement and optimize tools and systems that enhance team efficiency and creative performance.

• Oversee resource management budgeting workflow optimization project tracking and the establishment of best practices across the in-house agency.

• Lead onboarding and ongoing training for teams in project management platforms ensuring seamless adoption and effective utilization.

• Serve as the primary point of contact for incoming project requests leveraging extensive experience in managing multi-channel marketing campaigns.

• Maintain rigorous organization by tracking project details and confidently providing accurate cost and timeline estimates for new initiatives.

• Act as a strategic partner and creative problem-solver balancing stakeholder needs while fostering a collaborative innovative and inclusive team culture.

• Maximize team efficiency and creative excellence through expert use of project management tools and processes.

• Champion diversity equity inclusion and sustainability ensuring our creative work consistently reflects our mission and values.

Key Responsibilities

• Highly organized independent and self-driven with the ability to deliver results in fast-paced and dynamic environments with limited resources

• Strong initiative and bias for action able to rally and inspire cross-functional teams and drive execution.

• Collaborate with creative teams and internal stakeholders to define project scope and deliver innovative creative and production solutions.

• Skilled in leveraging generative AI and advanced creative technologies to boost operational efficiency and drive innovation while maintaining a deep respect for traditional creative standards and quality.

• Develop and manage creative production plans and project schedules for both internal teams and external partners.

• Oversee multiple client accounts and projects simultaneously effectively managing time delegating tasks and ensuring seamless execution.

• Excellent communicator and collaborator with proven project management abilities.

• Lead effective weekly team check-ins to ensure alignment and progress across all projects.

• Prioritize incoming requests develop detailed project plans and monitor project status to keep initiatives on track.

• Proactively identify and address potential complications or bottlenecks before they impact timelines or deliverables.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

• 8 years of experience leading and scaling creative teams in fast-paced tech-driven environments.
• Deep expertise in program management workflow optimization and creative operations for large-scale high-volume projects.
• Proven ability to manage complex creative pipelines including budgeting resource allocation and team leadership.
• Skilled at leveraging generative AI and emerging technologies to drive operational innovation while maintaining high creative standards.
• Demonstrated success in building and nurturing high-performing teams that deliver award-winning culture-defining work and attract top talent.
• Outstanding communication and executive presence with the ability to inspire creative ambition across all levels of the organization.
• Exceptional attention to detail highly organized and able to remain calm and focused under pressure.
• Adept at balancing creative vision with operational efficiency ensuring that processes enhancerather than hindercreativity.
• Experience translating complex concepts for diverse audiences ideally within tech creative or AI-driven industries.
• Proven track record guiding creative organizations through growth transformation and scaling.
• Comfortable managing internal teams as well as collaborating with external agencies or partners.
• Understanding of the unique creative and compliance challenges faced in regulated industries.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time