Customer Service Representative
Customer Service Representative
Posted on :
11-07-2025
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1 Vacancy
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Job Description
Western Container Corporation
Customer Service Representative
Beloit WI
GENERAL PURPOSE OF JOB
The Customer Service Representative is responsible for maintaining Western Container Corporations mission of providing exceptional customer service from the point of order entry through the shipping process. This position is a customer facing part of the sales and manufacturing team and will have responsibility for order processing and general customer service support for all sales distribution channels. This position will take orders from customers and input those orders into appropriate software. The Customer Service Representative is also responsible for new customer entries and current customer file individual is a part of a team environment focused on safely creating products and services that meet and exceed our customers expectations in an efficient manner. This position collaborates with management and manufacturing personnel ensuring an excellent customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required. Other duties may be assigned.
EDUCATION and/or EXPERIENCE
CERTIFICATES LICENSES REGISTRATIONS
Customer Service Representative
Beloit WI
GENERAL PURPOSE OF JOB
The Customer Service Representative is responsible for maintaining Western Container Corporations mission of providing exceptional customer service from the point of order entry through the shipping process. This position is a customer facing part of the sales and manufacturing team and will have responsibility for order processing and general customer service support for all sales distribution channels. This position will take orders from customers and input those orders into appropriate software. The Customer Service Representative is also responsible for new customer entries and current customer file individual is a part of a team environment focused on safely creating products and services that meet and exceed our customers expectations in an efficient manner. This position collaborates with management and manufacturing personnel ensuring an excellent customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required. Other duties may be assigned.
- Maintain customer pricing using computers and appropriate software.
- Confer with customers by telephone email or in person to provide accurate information about products or services take or enter orders cancel accounts or obtain details of complaints. Record accurate details of inquiries to ensure the customers needs are being met 100%.
- Check to ensure that appropriate changes are made to resolve customers problems.
- Keep accurate and timely records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise working with accounting to refunding money or adjusting bills as needed. Follow up with the customer within 48 hours to ensure satisfaction with resolve of the complaint.
- Collaborate with Plant Manager Assistant Plant Manager Quality Manager and President in coordinating customer orders and bringing disputes to resolution. Take ownership and bring forward solutions to ensure the best possible outcome for the customer while ensuring the integrity and reputation of the company.
- Complete contract documentation prepare change of address records or issue service discontinuance orders using computers and designated software with 98% accuracy.
- Refer unresolved customer grievances to Plant Manager & Quality Manager for further investigation. Continuously communicate updates with the customer throughout the investigation.
- Recommend improvements in products packaging shipping service or billing methods and procedures to prevent future problems and to ensure the integrity of the companys promises to its stakeholders.
- Examine shipment contents and compare them with records such as manifests invoices or orders to verify accuracy.
- Record shipment data (such as weight charges space availability damages or discrepancies) for reporting accounting or recordkeeping purposes with 98% accuracy.
- Prepare documents such as work orders or shipping orders to route materials appropriately.
- Confer or correspond with establishment representatives to rectify problems such as damages shortages or nonconformance to specifications. Continuously communicate updates with the customer during the course of resolve to establish a positive on-going relationship.
- Required to be a team player and collaborate with various departments to meet customer satisfaction.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) required.
- Associates Degree in Business Management or Sales preferred.
- One to three months related experience and/or training or equivalent combination of education and experience.
- Knowledge of Microsoft Office Suites (Outlook Word Excel).
CERTIFICATES LICENSES REGISTRATIONS
- Valid drivers license and clean driving record preferred.
- Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively with groups of customers and/or co-workers.
- Ability to add subtract multiply and divide.
- Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.
- Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to stand less than 1/3 of the time.
- Ability to walk less than 1/3 of the time.
- Ability to sit greater than 2/3 of the time.
- Ability to use hands greater than 2/3 of the time.
- Ability to reach with hands and arms 1/3 2/3 of the time.
- Ability to climb or balance less than 1/3 of the time.
- Ability to stoop kneel crouch or crawl less than 1/3 of the time.
- Ability to talk and hear greater than 2/3 of the time.
- Ability to push or pull up to 25 pounds less than 1/3 of the time.
- Ability to lift upto25pounds less than 1/3 of the time.
- Ability to use close vision (20 inches or less) greater than 2/3 of the time for computer work.
- The normal work environment is an office environment with moderate office noise including copy machines telephones etc.
- Employees are adjacent to and must frequent the manufacturing environment with moderate machine and Forklift noise and moving parts.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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