Customer Experience Manager

Could this be one of those rare moments to do the best work of your career At Tabcorp our story continues to evolve every day. Its an exciting moment in our history - a new era of Tabcorp. Were raising the game by creating the most engaging betting and entertainment experiences and to lead in integrity.

Were here to create excitement everywhere through our incredible people unrivalled experiences and strong relationships. Were bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us

Drive Growth Build Relationships Deliver Experiences

Are you a strategic relationship builder with a sharp commercial mind and a flair for customer engagement Love the thrill of driving growth nurturing high-value clients and delivering standout experiences This is your chance to make your mark were looking for a Customer Experience Manager to take ownership of our most valued customer relationships through TABX our premium managed customer program. If you thrive in a fast-paced customer-focused environment where events insights and engagement collide this is the role for you.

What Youll Do

• Drive growth and retention of VIP customers through personalised engagement
• Spot growth potential re-engage former VIPs identify rising customers and grow your portfolios share of wallet
• Deliver unforgettable experiences at key race days sporting events and activations youll be on the ground with our most engaged clients
• Work collaboratively with Retail Events and Customer teams to convert leads host customers and bring the brand to life
• Support acquisition efforts through event-led strategies insights and targeted outreach to high-potential prospects
• Own the relationship become the trusted point of contact solving problems providing support and driving loyalty

What You Bring

• A proven track record in business development sales or account management ideally with high-value or B2C clients
• Outstanding relationship-building skills and a passion for delivering first-class service
• Exceptional communication skills with a proven ability to influence stakeholders at all levels
• Strong commercial acumen you understand customer value engagement drivers and how to turn insights into action
• Flexibility to work evenings and weekends at key events and race days
• A proactive self-motivated approach and a sharp eye for opportunity
• Knowledge of wagering or hospitality environments is a bonus but not essential

What youll get

• A variety of leave types including cultural leave volunteer leave flexi leave and 18 weeks parental leave for all new parents.
• Social clubs live sport and racing action everywhere you look staff competitions awards and free tickets to events.
• Organised motivational educational and informative speakers and sessions.
• Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP).
• A dedicated learning platform with cutting edge modules designed to help you consistently upskill and perform at your peak.
• Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support.

About Us

Tabcorp is Australias leading gambling entertainment company. Our 2500 team is as diverse as Australia itself. Our people drive the iconic homegrown world-class brands TAB Sky Racing and MAX. As an ASX-listed company were proud to shape our industry for the better.

Apply Now

Now is the time to join Tabcorp! Were building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times or working remotely when required however we believe being together is key to our success.

Were committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belongingand is treated with respect. As a Tabcorp employee you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a Circle Back Initiative employer we commit to respond to every applicant.