Associate Release of Information Technician
Associate Release of Information Technician
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Job Description
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
Scheduled Weekly Hours:
40Salary Range: $16.00 - $25.50Union Position:
NoDepartment Details
Were looking for someone with great customer service skills to process and deliver patient health information requests quickly and courteously. Strong attention to detail and the ability to uphold strict HIPAA confidentiality at all times is required. Experience in healthcare or with medical terminology is a plus.Pay starts at $16.00 with additional credit given for work experience relative to this role.
Summary
Interact with customers by phone or in person providing prompt and courteous service in a fast-paced high call volume customer focused environment. Professionally handle requests and inquiries for patient health information submitted by mail fax phone and/or in-person.Job Description
Identify and assess customer needs verify understanding of requests and follow through as promised. Process requests in a timely and efficient manner within established timeline standards maintaining quality and accuracy. Ensure any issues that arise are resolved promptly thoroughly and courteously. Provide excellent customer service by being attentive respectful and professional at all times. Safeguard and protect the patients right to privacy by ensuring that only authorized individuals have access to the patients medical information. Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. Able to interact effectively and demonstrate strong communication skills when dealing with all customers including physicians peers patients and external customers. Work comfortably with frequent interruptions. Able to multitask and handle multiple priorities. Work with a high level of accuracy. May perform other duties as assigned to support business needs. Escalate issues to supervisor for resolution as deemed necessary. Contribute to the achievement of established department goals and objectives and adhere to department policies procedures and quality standards. May perform other duties as assigned to support business needs.Qualifications
High school diploma or equivalent preferred. Associates degree in Health Information Technology or other healthcare field preferred.Must have 2 years of customer service experience either working with customers both in person and via phone required. Healthcare experience is preferred. Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred. Ability to type a minimum of 35 words per minute.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
IC
Employment Type
Full-Time
