Assistant Credit Solutions Manager - Collections
Assistant Credit Solutions Manager - Collections
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Salary Not Disclosed
1 Vacancy
Job Description
Role
Primary purpose of this position is to assist Beacon Credit Union to live out our mission Dedicated to our Members Financial Success. Responsible for ensuring outstanding service is delivered to both internal and external members. Oversee and monitor all functions of agents and assist in training and coaching. ensure that agent calls working of ques reworks reschedules repossessions and reports or preparation of data is timely accurate and effective. Ensure the Credit Solutions Manager is abreast of all efforts taken or recommendations for improvements.
Major Duties and Responsibilities
Oversee and provide direction training and coaching of agents to insure daily functions of working ques and calling on accounts effectively. Have full knowledge and understanding of the functions and features of our CARES calling system to ensure it is used to its potential to review agents calls for training and that all applicable features such as the dialers are in place and being utilized.
Possess a full understanding of all data and reports that are prepared on a monthly basis for upcoming charge offs/proposed recoveries bankruptcies and loss trends. Work closely with the Credit Solutions Manager to monitor trends in the portfolio and recommend strategies to address negative trends and isolation of impacting factors and/or risk factors which have been identified to minimize exposure and loss.
Possess a full understanding of all data and reports that are prepared on a monthly basis for upcoming charge offs/proposed recoveries bankruptcies and loss trends. Work closely with the Credit Solutions Manager to monitor trends in the portfolio and recommend strategies to address negative trends and isolation of impacting factors and/or risk factors which have been identified to minimize exposure and loss.
Present to Credit Solutions Manager all accounts recommended for repossession. Once approved assign out for repo and process or oversee the process of all associated functions from start to finish of this process to ensure collateral is acquired and liquidated in a timely manner. This process includes assignment to the repo agents valuation of collateral possible assignment to auction cancellation of all backend products and obtaining titles from Vintek preparation of all DMV paperwork and process at DMV to obtain Repo title. Ensure all cancellations requests for backend loan products such as warranties GAP etc. and requested and received timely.
Monitor FUSION software in the tracking of agent calls working of ques and ensure to review monthly with credit solution agents.
Oversee and ensure that all extensions due date changes reworks of accounts payment restructures bankruptcies judgments garnishments and levies are being handled according to regulations and under the guidelines of the laws within the state of Virginia (occasionally other states) and according to the procedures adopted by BCU.
Assign repossessions to appropriate Repo agents and all associated functions such as contract reviews Repo agents auctions and reviewing final liquidation paperwork. Validate all new Repo Agents and ensure all bonding and insurance information is accurate and appropriate for use with Beacon Credit Union and also maintain all documentation pertaining to this process. Locate repo agents and possible auction companies in areas not used in past transactions.
Receive all incoming bankruptcies coding and noting collection accounts. Receipt of plan and valuation of collateral and insuring this information is forwarded to staff attorney for review. Completes or administers the completion of all documentation for bankruptcy Chapter 7 and 13. Submits charge off requests to Credit Solutions Manager up receiving confirmation and/or adjusts members accounts for all activity including payments. Has a thorough understanding of bankruptcy laws criteria for meeting of the creditors cram downs discharge reaffirmations and all other applicable collection processes.
Oversee processing of all incoming payments from trustees and auctions and that invoices for repairs etc are accurate and paid timely.
Oversee filing of VSI BALP GAP and life and disability claims and ensure all are filed and processed timely and accurately.
Knowledge and Skills
Experience2-5 years of similar or related experience including preparatory experience required 1-2 years of supervisory experience required.
Education/Certifications/LicensesValid Drivers License 2 year college degree in business related field preferred or equivalent work experience. High School diploma or equivalent required.
Interpersonal SkillsA significant level of trust credibility and diplomacy is required. In-depth dialogue conversations and explanations with customers direct and indirect reports and outside vendors can be of a sensitive and/ or highly confidential nature. Communications may involve motivating influencing educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Excellent Communication and Telephone skills a must. Highly motivated and well-organized. Ability to meet deadlines and multitask assignments.
Other SkillsKnowledge of applicable state and federal laws and regulations pertaining to collections.
Required Experience:
Manager
Employment Type
Full-Time
