Strategic Initiatives, Senior Manager

The Strategic Initiatives Senior Manager is a critically important role driving high-impact strategic insights initiatives and executive decision-making for ServiceNows President of Global Customer and Field Operations.

As a member of the Office of the President you will play a key role in shaping how we go to market globally and are expected to incubate and drive the execution of key strategic work globally while working cross-functionally with senior leaders across the business. The individual should be able to operate at an elevated breadth across the organization dive deep into solving problems while maintaining a broad perspective. We are looking for a candidate who is a strategic thinker problem solver and collaborative team player. The ideal candidate is a self-starter who can thrive in high growth fast-paced environments working across many stakeholders. This role will offer an incredible opportunity for a career in the technology industry and is a springboard into functional roles in our GTM organization.

Role & Responsibilities

• Represent the Presidents office and partner cross-functionally incl. extended GTM Operations Marketing Product Marketing Product teams etc. to incubate and drive execution of high-visibility strategic initiatives
• Drive best-in-class end-to-end management for such initiatives that drive growth and operational excellence for the company
• Build consensus with cross-functional collaborators including proper hand off to relevant stakeholders for execution of initiatives over long-term
• Develop strategic insights and high-impact analyses for the President of Global Customer and Field Operations and his executive leadership team on a range of priority topics such as GTM execution market positioning and business performance
• Ensure consistency and clarity of executive strategy and narrative across different executive touchpoints adapting to evolving business priorities and leadership needs
• Develop structured executive level compelling recommendations communicated in high-quality output

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of experience in the software industry; 5 years of Consulting Strategy Finance or Sales experience preferably related to Technology / SaaS industry
• Proven track record of supporting senior executives in a fast-paced dynamic environment. Experience crafting and designing presentations for executives
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights in structured formats
• Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels
• Exceptional project management skills. Ability to independently structure and manage multiple projects simultaneously and drive strong work-back plans
• Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to lead coordination across stakeholders
• Ability to manage through ambiguity must be a self-starter with an innate ability to think outside of the box
• High energy disciplined execution and prioritization skills and willingness to do whatever it takes to deliver results
• Bachelors degree in Business Administration Marketing or a related field (MBA preferred)

FD21

For positions in this location we offer a base pay of $193000 - $337800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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