Factory Town - Operations Manager

Job Summary:

WHO ARE YOU

Do you enjoy dance music Do you excel at creating unforgettable guest experiences streamlining operations and driving cross-departmental success Then youre in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the operations space. Is this you Read on

WHO ARE WE

Insomniac produces some of the most innovative immersive music festivals and events in the world. Enhanced by state-of-the-art lighting pyrotechnics and sound design large-scale art installations theatrical performers and next generation special effects our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10000 concerts club nights and festivals for seven million attendees annually across the globe. Since its inception Insomniacs events have taken place in 13 countries across five continents. The companys premiere annual event Electric Daisy Carnival Las Vegas is the worlds largest dance music festival and attracts more than 525000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

Factory Town located in Hialeah Miami is more than an event venue; it transcends boundaries with its industrial-meets-organic charm hosting five unique stand-alone spaces. Uniting cultures through music and the arts it currently stands as Floridas unparalleled and most desirable venue experience.

THE ROLE

The Operations Manager will ensure the night runs as smoothly as possible with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue. This person is responsible for ensuring the success of event productions by managing the technical personnel and financial aspects. This position will report to the General Manager. This is not a remote position and is required to be on site at various venue and event locations. This position is required to work late nights into early mornings every Friday and Saturday and other weekdays as needed.

RESPONSIBILITIES

• Lead by example and actively mentor team leads supervisors and frontline staff across departments including security box office floor operations bar and VIP service

• Cultivate a collaborative accountable and high-performance culture through clear communication effective feedback coaching and employee development

• Conduct pre-shift meetings and coordinate operational briefings for all departments to ensure readiness

• Interview hire and onboard new staff and manage training schedules and track progress

• Enforce venue policies and safety standards while acting as a leader during high-pressure event scenarios

• Deliver exceptional service standards across all public-facing departments including guest recovery for escalated issues

• Implement and uphold training initiatives and ensure consistent brand experience for guests artists vendors and partners

• Address customer concerns or incidents with professionalism and clarity documenting where necessary

• Oversee usage and administration of key systems including:

  • Venue management software (event scheduling work orders venue diagrams)

  • Digital scheduling systems for staff (e.g. Schedulify)

  • POS and inventory systems (e.g. Toast Square or BevSpot)

  • Digital timekeeping/payroll systems (e.g. ADP Workday or Timeclock Plus)

• Maintain asset control and inventory accuracy using inventory tracking software

• Monitor CCTV systems access controls radios and safety protocols in coordination with security team

• Identify report and follow through on facility repair or IT needs partnering with vendors and maintenance as required

• Manage daily cash handling operations and ensure accuracy in reconciliation and deposits across all revenue-generating departments (Box Office Bars Bottle Service etc.)

• Ensure accurate and timely payroll submission/ timecard review compliant with labor laws and internal policies

• Maintain compliance with licensing permitting safety inspections and employee certifications (alcohol service fire code food handling etc.)

• Oversee the execution of internal and external events working closely with the production promotions and special events teams

• Manage venue opening/closing procedures and ensure venue cleanliness maintenance and setup.

• Partner with production/technical crew to resolve any issues affecting experience or venue operation

• Maintain clear and proactive communication w/ dept heads vendors talent reps and senior management

• Liaison between front and back-of-house production and bar teams to ensure seamless operations

• Ensure follow-through on incident reports shift notes and event recaps

• Recruit hire train and provide support in onboarding team members clients vendors and partners when needed

• All other projects and initiatives as identified

QUALIFICATIONS

• 4 years of experience as an operations manager in live events venue and/or club operations

• Degree in hospitality business management or marketing or related experience

• 6 years of experience in people and team management

• Proficient in budgeting reconciling and analyzing event operations excel spreadsheets

• Responsible for Alcohol Awareness Training Certification or Equivalent

• Approachable genuine knowledgeable encouraging passionate and committed to helping customers.

• Flexible schedule with the willingness and ability to work nights weekends and holidays

• Excellent English comprehension (both written and verbal)

• Ability to work long hours

• Ability to work in loud/bright environments (lasers flashing lights etc.)

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels and busy environments

• Must be willing to travel to work and travel to events during holidays evening and weekend hours as required to meet deadlines and work events

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Insomniac also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Salary Pay Range: $75000.00 - $95000.00 USD

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.