Clinic/Practice Manager
Clinic/Practice Manager
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Practice Manager supervises the Fish/Osher Practice Coordinator the administrative staff and some of the hybrid administrative/clinical staff to ensure the highest-quality patient experience and satisfaction. S/he is responsible for maintaining and implementing policies and procedures related to the daily practice operations and ensuring that all relevant regulatory and other professional standards are maintained. The Practice Manager works closely with the RN Flow Manager to promptly address and resolve the concerns of the providers staff and patients. S/he will also work closely with other members of the Fish Center and Osher Clinical Center leadership teams to develop and carry out goals initiatives and special projects.
The Practice Manager is an integral part of assisting the Regional Administrator with implementing BWH Ambulatory initiatives participating in continuous improvement projects and coordinating work related to the clinics growth.
Job Summary
Summary:Responsible for small-medium single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff and operational duties and functions. As a member of the leadership team provides administrative cross coverage to manage staffing and/or operational issues.
Does this position require Patient Care No
Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through on-going coaching counseling and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practices annual budgets.
-Oversees the departments payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned.
Qualifications
Education
Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
supervisory experience 2-3 years required
experience working in an academic healthcare environment 2-3 years required
Knowledge Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Analytical and math skills.
- Knowledge of Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
