Dispatcher - Roper Hospital
Dispatcher - Roper Hospital
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1 Vacancy
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40Work Shift:
Days/Evenings (United States of America)Location:
Roper Hospital in the Doughty St. Garage Dispatch Office located at 316 Calhoun Street Charleston SC 29401.
Schedule:
12:00pm to 8:00pm - Monday through Friday - 40hrs. a week.
Job Summary:
Engineering Dept: Provides clerical support clerical functions and dispatching to ensure cost-effective measures of operations optimal lines of communication and promotes effective support of the Engineering Department. Enters work orders in the maintenance management software program.
LifeLink: The main contact for requesting coordinating and tracking the transport process for the service. Gives and receives information vital to the successful planning and transportation of patients. Correctly registers patients being transported as appropriate.
Minimum Qualifications:
Education: High School Graduate or equivalent.
Experience: Minimum of one year of experience in the clerical or dispatcher field preferred experience in a Health Care Environment. Experience in radio communications fleet tracking 911 or private ambulance dispatcher experience preferably for LifeLink positions.
Licensure/Certification: Positions in Engineering Dept must have a current valid SC Drivers License or obtain a valid SC Drivers License within ninety (90) days of employment.
EMD certification preferred for LifeLink.
Primary Source Verification (if applicable): N/A
Knowledge/Skills: Must type a minimum of 35 wpm ability to work under pressure with constant interruptions. Demonstrates professionalism and confidentiality. Must be able to handle irate customers both in person and on the telephone. Must have experience working with computers and various software applications. Operates office equipment such as photocopier fax machine and calculator etc. Must have excellent telephone communication.
Other: This position requires operation of a vehicle for Roper St. Francis Healthcare business. Due to this job requirement the selected candidate/employee must possess a valid current South Carolina drivers license. In addition the selected candidate/employee must be insurable under the Roper St. Francis Healthcare vehicle insurance plan which will be verified by reviewing licensure and driving record.
Contacts:
Interaction with internal and external customers to include (but not limited to) patients families physicians employees and visitors.
Work Demands/Environment:
Requires frequent sitting and possible long periods of working at a computer. Intermittent walking standing stooping bending. May require lifting or moving items up to 30 lbs. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Minimal risk of exposure to blood body fluids or tissue. Possible exposure to infectious materials communicable diseases and/or other conditions common to a healthcare environment. Requires work under stressful conditions deadlines and/or irregular hours. Ability to read and comprehend.
JOB DUTIES AND RESPONSIBILITIES
RESPONSIBILITIES % OF TIME
1. Dispatching: Answers telephone calls for work requests and obtains proper information from the caller. Prioritize and dispatch work requests in a timely manner and ensure technicians are dispatched accordingly. Effectively communicates with and elicit information from upset and irate customers exercise good judgment and make appropriate decisions in emergency situations. Provide customers with assistance or obtains the necessary assistance to meet the customers needs. Ensure proper data and accurate information from work requests entered into the computer maintenance software program.
70%
2. Clerical Support: Answers incoming telephone calls for the department routes calls and takes messages. Review sort prioritize and forward incoming mail. Screen visitors/guests as appropriate. Type memos and documents. Assist with duplication and distribution of correspondence reports informational packages etc. as assigned. Set up or revise filing systems and create gather search purge close retrieve information from sort and file a variety of printed and/or recorded materials. Assist with the production of ID badges vehicle passes etc. Makes approved changes enters new equipment and preventative maintenance procedures in the Preventative Maintenance program.
30%
Performs other job duties and responsibilities as required.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Ambulance Services - RSF Ancillary ServicesIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Employment Type
Full-Time
