Support Engineer, CMT Promotions Excellence
Support Engineer, CMT Promotions Excellence
Posted on :
11-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps Systems Data Engineering and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues automating and improving repetitive processes and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code and developing solutions for our customers and services.
Primary responsibilities include owning troubleshooting diagnosing and fixing operational issues developing monitoring solutions performing infrastructure maintenance and configuration updating tracking and resolving technical challenges. Responsibilities also include working alongside development updating/enhancing our current software automation of support processes and documentation of our systems by working with tech product and operations team that own promotions systems.
Key job responsibilities
An SE II is responsible for leading all the support activities and setup the best practices within the system. They regularly work with development teams to establish and improve service support. They operate with limited guidance from management and aggressively drive issues to resolution. They understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. They provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities. They regularly contribute to the creation and improvement of all support documentation. They help develop and refine operational policies and procedures used by your team and internal customers. They work on support projects that are large in scope and lead other Support Engineers on smaller projects. They participate fully and constructively in the planning of your teams work. They contribute to design and development of support tools using software engineering best practices. They mentor other Support Engineers and may be involved in hiring.
About the team
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps Systems Data Engineering and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues automating and improving repetitive processes and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code and developing solutions for our customers and services.
Primary responsibilities include owning troubleshooting diagnosing and fixing operational issues developing monitoring solutions performing infrastructure maintenance and configuration updating tracking and resolving technical challenges. Responsibilities also include working alongside development updating/enhancing our current software automation of support processes and documentation of our systems by working with tech product and operations team that own promotions systems.
- 2 years of software development or 2 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Primary responsibilities include owning troubleshooting diagnosing and fixing operational issues developing monitoring solutions performing infrastructure maintenance and configuration updating tracking and resolving technical challenges. Responsibilities also include working alongside development updating/enhancing our current software automation of support processes and documentation of our systems by working with tech product and operations team that own promotions systems.
Key job responsibilities
An SE II is responsible for leading all the support activities and setup the best practices within the system. They regularly work with development teams to establish and improve service support. They operate with limited guidance from management and aggressively drive issues to resolution. They understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. They provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities. They regularly contribute to the creation and improvement of all support documentation. They help develop and refine operational policies and procedures used by your team and internal customers. They work on support projects that are large in scope and lead other Support Engineers on smaller projects. They participate fully and constructively in the planning of your teams work. They contribute to design and development of support tools using software engineering best practices. They mentor other Support Engineers and may be involved in hiring.
About the team
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. CMT is looking for a Support Engineer (DevOps Systems Data Engineering and Software Engineering skills) to own automating operational/development work. This will include identifying and resolving issues automating and improving repetitive processes and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code and developing solutions for our customers and services.
Primary responsibilities include owning troubleshooting diagnosing and fixing operational issues developing monitoring solutions performing infrastructure maintenance and configuration updating tracking and resolving technical challenges. Responsibilities also include working alongside development updating/enhancing our current software automation of support processes and documentation of our systems by working with tech product and operations team that own promotions systems.
- 2 years of software development or 2 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
