Reservations Agent
Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -You are not just a team member here. Its a supportive and engaging environment with the perfect balance between fun and focus. Here you can achieve everything you put your mind into our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.
A WORLD OF REWARDS
Annual Salary of 27591.38
Freeand healthymealswhen on duty
Grow your Career
Personal Developmentprogrammes designed to support you at every step of your career
A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:with Perks at Work
Holiday:28 daysincluding bank holidays
Free Parking
Modern and inclusiveTeam Members areas
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.
Main shift pattern: Monday to Friday covering the office on varied shift patterns from 8am 6pm.
What will I be doing
As a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:
- Convert quickly inquiries into contracted business
- Respond positively to sales inquiries to develop future sales leads
- Identify sales leads as appropriate
- Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
Experience is not essential for this role; however experience in an administrative role would be advantageous
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
