IT Services Field Support Agent
IT Services Field Support Agent
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Job Description
Job Description
What if your tech skills could make someones digital workday a whole lot easier - every single day
As an IT Field Support Agent (Digital Coach) youll be the friendly face of IT helping colleagues on-site across Belgium get the most out of their digital tools. From solving issues in real time to coaching on new apps youll make tech more accessible one conversation at a time.
Your role on the field
Youll be part of the Digital Field Services Team combining practical IT support with people-focused coaching. Whether its solving problems answering questions or giving digital training youll be right where your help makes the biggest difference on-site with the user.
Heres what your days could look like:
- provide on-site support and troubleshooting assistance to our users to ensure quick resolutions in real-time
- respond to user inquiries and issues promptly during on-site visits ensuring a high level of customer service
- work closely with technical teams and vendors on-site to implement solutions and upgrades efficiently
- give training on/off site for new applications (Onboarding day Digital Corner)
- prevention of Cybersecurity
- follow-up of incidents via Octopus (ticketing system)
What makes you click with the team
- youre IT-minded comfortable with PCs laptops tablets smartphones and helping others with them
- youre flexible well-organised and enjoy finding solutions
- you have a team spirit love meeting new people and helping them feel confident with tech
- you adapt easily to new environments and like working across different sites
- youve got a valid drivers license and are ready to be on the move
- you have strong communication skills and are fluent in French and Dutch with basic English skills
Want to tackle tomorrows multi-technical challenges with us
At Equans you find an exciting career within a stable and financially sound company. You work on challenging diverse projects and assist our clients with todays three major transitions: the energy transition the industrial transition and the digital have the opportunity to discover cutting-edge technologies and further develop your skills.
Joining Equans is more than that! You also get:
- meeting lots of different people working in a good team spirit team
- a competitive salary in line with your education and experience
- interesting training and career opportunities
- group- hospitalization insurance
- eco & meal vouchers 13th month holiday pay
- lease car bicycle lease plan
- smartphone with subscription internet fee
- additional paid leave homeworking
- discounts through (culture sports travel and more)
Add to that the contagious warm atmosphere at Equans and what are you waiting for
We are looking forward to meeting you!
Does this description fit you and would you like more information Contact our HR colleague Erwin Verniers -
Required Experience:
Unclear Seniority
Employment Type
Unclear
