Community Relations Coordinator - 3046
Community Relations Coordinator - 3046
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Job Description
Guardianhas a need for a Full-Time Community Relations Coordinatorto join our team at Windsor Square!
Windsor Square is a Senior Living community in Marysville WA with 95 units.
Position Summary
The Community Relations Coordinator (CRC) is responsible for maintaining occupancy goals sales and marketing goals and managing all sales activities in-house supporting the Community Relations Director and/or Marketing Director within the community assigned.
Schedule: 40 hours / week
Compensation:$32.00 - $34.00 / hr benefits!
Benefits:40 hrs/week: Medical/Vision/Prescription Insurance Dental Insurance Medical/Dependent Care FSA Life/AD&D Insurance Employer-matched 401-K 10 days of Vacation Time per year 1 hour of WA State Paid Sick Time for every 30 hours worked 7 Paid Holidays 1 Birthday Holiday Employee Assistance Program.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest This could be the perfect opportunity for you!
Essential Duties and Responsibilities
General responsibilities include but are not limited to:
- Work with Community Marketing Team to develop monthly and quarterly marketing plans determine sales goals community outreach focus and to plan special and lead generating events.
- Closing Goal of 30% tours to move-in
- Closing Goal of 70% direct inquiries to scheduled tours
- Conduct a minimum of 4-5 home visits to build relationship with potential resident(s)
- Conduct a minimum of 20 quality community visits per month.
- Embrace and Execute the 4 Step Connection Process.
- Manage all inquiries with urgency in a systematic approach that follows all leads until move in or are placed in another environment.
- Complete Sit Tour Sit Process with potential residents and family. Take Deposits and generate move in date.
- Develop relationships with medical professionals and the local Community at large to inform them of the services offered at the senior care Community to promote mutally beneficial referral relationships.
- Use computer programs supplied (CRM) and document the connection process and ALL follow up in the notes section; Review with Executive Director and Home Office team at least weekly during sales call.
- Communicate sales progress and any challenges or concerns regarding progress with the Executive Director. If there are hot direct inquiries that need the Executive Directors attention for assessment or additional follow-up alert and work with him/her toward a successful move-in.
- Monthly inventory of all collateral and promotional materials. Timely request to home office to ensure materials are available for sales and marketing.
- Take Deposits provide all necessary paperwork to ED to complete move in.
- Daily walk through of community to ensure tour ready and model apartments are ready to show.
- Maintain a sales and marketing tour book for the Community.
- Responsible for completing the daily sales report and sending to appropriate home office personnel at end of business.
- Participate in professional and in-service training on a regular basis. Under the direction of the Executive Director train all Community personnel on how to take inquiry calls complete inquiry cards and conduct tours; Schedule on-going training as needed.
- Work assigned schedule which may include at least one weekend day per week.
- Report to work in a safe manner and understand that unsafe actions are to be managed.
- Conduct yourself and the business at all times so as not to detract from or to reflect adversely on the reputation of the community.
- Treat as confidential any information about the customers and personnel of the Community or their business products techniques methods systems price books advertising plans and policies. Employee will not during their employment or at any time thereafter disclose such information in whole or in part to any person firm or corporation for any reason or purpose whatsoever as stated in the signed confidentiality agreement.
- Maintain budget and spend down documentation.
- Perform other duties as assigned or needed.
Supervisory Responsibilities
This position does not have any direct supervisory responsibilities. However this position is expected to use their influence to engage and train all staff in consistently and effectively supporting the marketing and sales efforts for the community.
- Participate with Community managers in conducting the new hire orientations
Competencies
To perform the job successfully an individual should demonstrate the following competencies:
- The ability to understand organize and implement strategies and tactics that result in maintaining pre-established occupancy rates with residents that meet the financial physical and cultural criteria of a for profit elder community.
- A continuous and consistent interest in knowledge about and competency to meet the needs of the elderly.
- An interest in willingness to learn and ability to take initiative in developing skills in caring for the elderly consistent with the philosophy and policies of the Community
- Loyalty to this Community.
- Leadership qualities and supervisory skills consistent with culture of Seasons Living and their specific community.
- The ability to be a positive and cooperative team player with peers and subordinates.
- The ability to appropriately delegate and oversee responsibility with necessary authority without relinquishing his/her overall responsibility and accountability for the delegated task.
- The ability to identify problems in a timely manner develop effective resolutions to those problems and ensure implementation of the proposed resolution confirm results and revise as necessary.
- A neat professional courteous manner and appearance.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- A minimum of two (2) years prior experience in a in Marketing and Sales position; work in a senior living community is preferred.
- High school diploma higher education preferred in a relevant are of study.
- Must be able to speak English proficiently.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume; ability to apply concepts of basic algebra and geometry.
Language Skills
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the Community.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Proficiency with Excel Word Microsoft Outlook Youve Got Leads database program on-line employee training programs.
Physical Demands -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee may be required to regularly talk hear and see. Specific vision abilities required by this job include close vision color vision depth perception and ability to adjust and focus. Occasionally the employee may be required to lift up to 25 lbs. Reach at below or above shoulder height Push and/or Pull Twist Bend Sit Stand and Walk.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Floor surface vary from hard tiled floors or concrete to carpets.
- High pace that are typical for an assisted living Community.
- The noise level in the work environment is usually moderate.
Other Occupational Exposures
- Blood borne pathogens require the physical abilities necessary to clean a blood spill or any other spill that may occur in this type of environment.
Other Considerations and Requirements
- State Criminal Background check.
- Tuberculosis (TB) certificates as required by State.
AAP/EEO Statement
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination complete the USDA Program Discrimination Complaint Form found online at:
or at any USDA office or call to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture Director Office of Adjudication 1400 Independence Avenue S.W. Washington D.C. 20250-9410 by fax or email at .
Required Experience:
IC
Employment Type
Full-Time
